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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Fully remote in the USA.
Shift: Monday – Friday | 12pm - 8:30pm EST
Responsible for provision of telephone-based assessment, triage, consultation, counseling and informational services, delivered in a call center environment using a variety of advanced clinical assessments, motivational Interviewing and solution focused/short-term problem resolution. Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency. Has an understanding of various levels of care (mental health and substance use) to aid in appropriate recommendation of care based on the assessment of need. Has an excellent ability to join with and collaborate with a member to understand their needs and be in alignment with the member’s theory of change.
Provides information to members regarding mental health, substance abuse, community treatment, and related mental health programs to assist members with linkage to resources to aid in the alleviation of stressors. Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members. Requires use of multitasking skills to type/document while also using other tools to assist with call handing while speaking with members. Position protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.
Position maintains accurate and complete documentation of required information that meets risk management and regulatory requirements. Position maintains current independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting all state licensure requirements.
Holiday work is expected.
-Schedules may be adjusted based on business need.
Required Qualifications
- 1+ year of crisis intervention skills required
- Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.
Preferred Qualifications
- 1+ years of EAP, Behavioral Health or Social Services experience
- Experience working with diverse populations - Familiarity with brief therapy models and Motivational Interviewing
- Call Center work experience preferred
- Ability to establish and maintain rapport quickly to develop a high level of customer trust
- Experience in facilitating patient/client positive behavior change
- Strong computer and literacy skills
- 24x7x365 call center coverage needed, holiday coverage may be required
- Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred
Education
Master’s Degree in behavioral health counseling profession.
Pay Range
The typical pay range for this role is:
$60,522.80 - $129,600.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
