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Form of workCome join a team that puts mental health and employee wellness first. Most Account Executive roles largely have the single function of maintaining positive relationships with accounts to retain and grow the business. This role allows you to both develop your business acumen and lean on your clinical expertise to directly support the mental health of our members and develop business relationships.
While a critical part of the position, roughly 20% of your time will be spent providing direct member care. This includes staffing the rotational In-the-Moment crisis call line or going onsite to our account’s location to conduct a clinical debriefing (Critical Incident Stress Debriefing (CISD)). This will include occasionally stepping in and supporting team members with their clinical responsibilities to allow them to meet customer demands or accommodate time off. In-the-moment calls come in intermittently over the course of the day, and CISDs come in randomly or through the rotating on-call phone that Clinical AEs are expected to staff.
This leaves significant portions of your day dedicated to other responsibilities that further support the Employee Assistance Program. You will build deep relationships with our accounts and become their primary point of contact addressing questions, researching complaints, and advocating for their needs. In addition, you will support them administratively through contract updates and renewals, annual plan reviews, marketing materials, and billing questions. Occasionally, AEs are asked to conduct mental health-related training or provide leadership consultations for their groups either virtually or on-site. On this team, we believe everyone is sales and works to actively shape relationships to encourage accounts and brokers to want to work with us and continue to bring us new business.
This role requires someone with a solid clinical knowledge foundation, the ability to foster mutually beneficial relationships, and a desire to learn account management. This person will need a caring and supporting attitude and an understanding that we all work better when we work together. This role combines account management and clinical oversight but requires creativity and a desire to break away from the norm. If this is you, we would love to have you on the team.
EXAMPLES OF DUTIES:- Responsible for client service and contract management for a book of business of EAP groups, including implementations of new contracts and renewal of existing contracts.
- Building relationships to retain customers is a key function.
- Consult with client supervisors and managers regarding a wide range of workplace issues (e.g. workplace violence, harassment, drug/alcohol issues, diversity issues, behavioral health issues) and assist with mandatory and other referrals.
- Serve as case manager for mandatory referral cases as needed, providing HR/supervisor consultation, intake, and ongoing case management.
- Coach, arrange, and/or provide trauma response services to corporate and individual clients experiencing a wide variety of these events.
- Provide in-the-moment telephonic support to callers for a wide variety of issues (e.g. suicidality, drug/alcohol concerns, anxiety, depression, work conflicts, family issues).
- Conduct new group Employee Orientations and Supervisor Trainings and other client related training as requested.
- Record activities and prepare Utilization Reports. Follow up with clients regarding reports and ensure that quality and customer service requirements are met.
- Assist in provider recruitment and development of the EAP provider network.
- Assist in development of content for newsletters, policies and procedures, department standards, and other communications.
- Provide on-site services to clients that require frequent local and regional travel, and may require up to five days national travel.
- Other related duties as assigned.
- Master’s Degree in a behavioral health field and behavioral health provider license required. Will consider: LISW, LMHC, LCPC, LCSW, or possibly others.
- Two years or equivalent EAP or mental health experience desired.
- Current State Drivers License.
- Strong computer and technical skill set including knowledge of Word, Excel, Outlook, and PowerPoint. Experience doing research on the Internet and ability to learn new programs.
- Ability to communicate both verbally and in writing to all levels of management at a professional level and maintain impeccable confidentiality and boundaries.
- Proven experience and ability to work independently as well as collaboratively in a team based environment with other clinicians as well as paraprofessionals.
- Chemical dependency knowledge and work experience.
- Experience providing successful trainings, public speaking, and trauma debriefings.
- Ability to see and hear within normal ranges with or without aid.
- Ability to bend, and move within normal ranges.
- Ability to drive long distances when necessary and must maintain a valid state driver’s license.
- Ability to be stationary for long periods of time.
- Finger and hand dexterity.
- Able to lift a minimum of 10-20 pounds.
- Ability to self-manage stress and emotions, maintaining a positive and professional attitude in intense environments.
Pay Range: $75,000 - $85,000
Diversity, Equity & Inclusion:
At First Choice Health we are thoughtful about the words we use and the actions we take. We intentionally hire people from diverse backgrounds who help us think differently and challenge status-quo thinking. Our commitment to Diversity, Equity, and Inclusion allow us to strive to make healthcare easier to access for everyone in all walks of life.
Benefits:
- Medical & Vision- We offer two medical plans for employees, High Deductible and PPO plan for employees to choose from.
- Dental- A dental plan through Sun Life dental is available to employees and eligible dependents.
- Health Savings Account (HSA)- Employees who enroll in our medical plan can choose to establish a health savings account if eligible. FCH makes contributions to the HSA and employees may contribute pre-tax dollars via payroll deduction up to the IRS allowable limits.
- Flexible Spending Account (FSA)- Employees may contribute pre-tax dollars through payroll deduction to a limited vision/dental FSA. Unlike with an HSA, unused FSA funds do not rollover from year to year.
- Life Insurance- FCH provides life insurance benefits at no cost at a limit of two times an employee’s annual base salary (with a max of $300,000). Employees have the opportunity to purchase additional life insurance for themselves and their dependents through payroll deduction.
- Short & Long-Term Disability Insurance- FCH provides long-term and short-term disability coverage to all employees. It is a shared cost benefit where FCH pays for the long-term benefit and employees pay for the short-term benefit.
- Personal Leave and Sick Time- FCH employees enjoy the benefit of paid time off. Vacation, sick leave, and any personal leave are combined into a general annual PTO bank. PTO accruals are based on service on a pay period: 0-1 year of service – 120 hours; 1-2 years of service – 136 hours; 3 + years of service – 168 hours.
- Paid Holidays- Each employee receives two floating holidays Employees receive nine paid holidays, two four-hour time blocks for community service per year, and two floating holidays (granted January 1 and July 1).
- Employee Assistance Program (EAP)- FCH recognizes that a variety of problems can disrupt personal and work life. If an employee needs professional help, they can contact the EAP, which provides confidential access to professional counseling services for help in confronting personal problems such as alcohol/substance abuse, marital and family difficulties, financial or legal troubles, or emotional distress.
- Retirement Plan 401(k)- We contribute 50% of the employee’s 401k deferral , up to a maximum of 3% of the employee’s gross salary. Eligible employees must be at least 21 years old, and be employed with FCH a minimum of 90 days.
- Profit Sharing - FCH may make annual discretionary profit sharing contributions in an amount to be determined at Plan Year end.
- Tuition Reimbursement - Employees may be eligible to receive reimbursement for continuing education for Bachelor’s program after one year of employment with the company.
- Wellness- We encourage and promote healthy behaviors through a Wellness program that offers rewards for those that participate.
- These benefits may be changed with or without notice at any given time.
For California employees, please review Privacy Act: https://www.fchn.com/documents/fch/pdf/caprivacynoticeemployeesandapplicantsfinal8-23-20231.pdf
