E-Shop Clerk

Purpose: To provide accurate, prompt & friendly service to Berkeley Bowl’s online customers, and assist in operations of E-Shop to help meet department goals.

Status: Reports to E-Shop Manager

Responsibilities:

Customer Service

· Fill customer orders accurately and efficiently.

· Pack orders for pickup and delivery in an organized manner, utilizing refrigeration and freezers when necessary.

· Contact customers regarding replacement options.

· Assist customers with questions, suggestions, and complaints.

· Report customer suggestions, comments, and complaints to Supervisor.

· Maintain packing and order storage areas in sanitary and orderly condition, following established procedures. Clean up spills.

· Follow food safety and sanitation regulations maintaining correct temperatures of hot or cold food products, according to CURFFL and HACCP.

· Restock department supplies when needed. Report out-of-stocks to Supervisor.

· Use department equipment safely and as intended. Advise Supervisor of equipment repair needs.

· Carry out established opening and closing procedures.

Non-Essential Functions and Tasks:

· Assists in other areas of the store as necessary.
Qualifications:

· Education/Training: High school diploma or GED preferred.

· Experience: Customer service experience desired.

· Knowledge/Skills:

Basic math skills required

Familiarity with diets, food sensitivities and allergies.

Understanding of written and spoken English

Handle multiple demands in a fast-paced environment.

Ability to lift up to 50 pounds and meet the physical demands of the job with or without reasonable accommodation.

· Other:

Must be 18 years old of age.

Able to stand/walk for extended periods of time.

Able to reach, squat, pull, and push with or without reasonable accommodation.

Willingness to work with meat & seafood.

Willingness to work with sanitizers and cleaners.

Willingness to work a flexible schedule including nights and weekends.

Job Type: Part-time

Pay: $18.50 - $26.50 per hour

Benefits:

• Employee discount

Weekly day range:

• Weekends as needed

Application Question(s):

• Please list your availability:

Ability to Relocate:

• Berkeley, CA 94710: Relocate before starting work (Required)

Work Location: In person