MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive/On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
- Perform all intake responsibilities for onboarding NEW CPAP patients/orders, including associated data entry & paperwork
- Responds to inquiries from Territory Managers, Respiratory Therapists and Referral Sources relative to CPAP orders via email and phone
- Strong understanding of workflows to help expedite the scheduling of CPAP patients/orders
- Provide excellent customer service to referrals, patients, and internal staff.
- Schedule daily appointments for the Clinical Respiratory Therapists (RT) at initial patient contact.
- Strengthen relationships with referral sources and Territory managers to help grow the business
- Gain an understanding of insurance guidelines and requirements related to CPAP orders
- Provide detailed insurance benefit information updates to patients including deductibles and co-pays
- Method of Payment collection when applicable
- Perform other job-related functions as assigned.
- Minimum 1-2 years experience as administrative assistant or equivalent
- Knowledge of CPAP equipment, Respiratory equipment & basic DME industry helpful
- Perform office/clerical motor skills and extensive computer and telephone usage.
- Excellent communication and customer relation skills for both internal & external customers
- Detail oriented with excellent interpersonal and organizational skills (a team player).
- Demonstrate ability to multi-task.
- Starting Rate of pay is no less than $16.70/hour