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Form of workJob Description
We are looking for a Bilingual (English/Japanese) E-commerce Specialist to work with a big and reputable compaany within the Food & Beverage industry in Secaucus, NJ!
Responsibilities:
-Monday to Friday
-Full Medical, Dental, and Vision benefits included for employee and qualifying dependents.
Responsibilities:
- Support Kitchen E-commerce Marketing development and customer support by working directly with the Senior Manager and his/her team.
- Assist with Kitchen HOME page/product management
- Work on Product Page Optimization (Create new product pages with SEO tips, Researching items descriptions
- Take photos for additional requirements (measuring product dimensions)
- Kitchen HOME New letter creation using OMNI send
- Assist with E-Commerce Platform integration: Facebook, Instagram integration with Big Commerce, Shopify
- Project and Setup Promotions, Email Marketing, Advertisement, Social Media Upload, and arrange Interviews for the media section
- Enter customer orders from Shopify into S2K.
- Provide logistic support after order entry (ex. S2K ship-to update, delivery notification email)
- Support Kitchen Home customers via Email, Phone including Technical Issues, YOTPO questions
- Respond to customer calls and inquiries with resolutions regarding general merchandise questions, order troubleshooting, damaged items, return request, missing products or delivery mistakes and product questions
- Update and maintain inventory for company sites, keep the manual inventory control file up to date
- Big Commerce, Shopify Inventory update
- Communicate any post purchase transaction issues to related departments
- Assist with package optimization (Improving packaging, Research the better packaging solution, Packaging cost analyzing)
- Check, navigate and execute Payment processors tasks like refunds, voids, receipts and communicate outcomes with customers
- Research new marketing, ecommerce platform tools
- High School Diploma or equivalent
- Bilingual in English and Japanese
- Problems-solving skills
- Critical thinking skills
- Strong empathy and interpersonal skills
- Detailed-oriented with excellent organization skills
- Prior related e-commerce fulfillment experience preferred
- Packing and taping customers’ packages neatly
- Strong attention to detail, focused, flexible and communicate with team effectively
- Basic computer skills required
- Must be able to prioritize and accomplish multiple tasks with minimal supervision
- Proficiency with Microsoft Office Suite programs
- Knowledge of culinary industry
-Monday to Friday
-Full Medical, Dental, and Vision benefits included for employee and qualifying dependents.
