AddressTitle: E-Commerce Professional II
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
- Duration: 2+ month contract
- Pay rate: $30-$33.79/hr
- Job Location: Ashland, MA
- Schedule: M-F, standard business hours
- Job#: bh16602
Responsibilities:
- Monitors for IDOCs and orders with block/hold and resolves so that the order can be filled
- Monitors web registrations and executes customer ST/BT mapping with ERP system
- Troubleshoots e-invoice failures and ensures that the invoice is received by the customer and that the root cause is addressed to ensure that future invoices are received electronically through the integration
- Generates and provides e-catalogs to customers
- Acts with urgency solving for immediate customer needs including requests for help, questions, complaints, issues or task? requests leveraging customer facing CRM.
- Proactively identifies issues that would otherwise impact the customer or customer transactions and fixes them
- Troubleshoots with the customer, e-procurement marketplace technical support, internal IT teams to understand technical issues and address quickly with the customer
- Acts with urgency solving for immediate customer needs including requests for help, questions, complaints, issues or task requests leveraging customer facing CRM
- Proactively identifies issues that would otherwise impact the customer or customer transactions and fixes them
- Troubleshoots with the customer, e-procurement marketplace technical support, internal IT teams to understand technical issues and address quickly with the customer
- Generates and provides e-catalogs to customers when needed
- Monitors for IDOCs and orders with block/hold and resolves
- Monitors web registrations and executes customer ST/BT mapping with ERP system
Skills:
- 4+ years' experience with SAP ERP transactions (orders, invoices, order confirmations, shipment notifications) (As the supplier processing orders placed by customers, not as the buyer working with invoices from suppliers)
- 5+ years' experience with B2B ecommerce transactions and processes
- Must have experience working as a supplier to integrate customer organizations who are using eProcurement platforms (Ariba, Jaggaer, Coupa)
- Customer facing issue resolution experience is required eCatalog generation and process management
- Tools and systems experience:? Microsoft Office, SAP, SFDC commerce, SFDC CRM, Jira,
- Committed to and passionate about delivering an exceptional customer experience
- Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types
- Excellent written and verbal communication skills - clearly and accurately communicates pertinent information in own words with consideration to demonstrate understanding of customer requests and needs
Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you shortly.
You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.
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