E-Commerce Inside Sales Representative (HVAC and Appliance)

Description

D& L Parts Company is a leading provider of HVAC systems, appliances and parts dedicated to delivering high-quality products and exceptional customer service. With a strong focus on customer service and sustainability, we strive to meet the diverse needs of our residential, multi-family home and commercial customers.

Position Overview: We are seeking a motivated and experienced E-Commerce Inside Sales Representative to join our team and drive sales growth in the HVAC and Appliance sector. D&L uses a wide range of online portals and marketplaces to take in orders and respond to customer requests. The ideal candidate will have a strong sales background, excellent communication skills, and a customer-focused approach to sales. In addition a strong background in growing sales on Amazon and other multiple web based platforms.

Responsibilities:

Sales Generation:

• Follow up on inbound leads and inquiries promptly, providing product information, pricing, and technical assistance as needed.
• Identify customer needs and recommend appropriate HVAC systems, appliances, parts, and accessories to meet those needs.
• Grow and boost revenue online. 

Customer Relationship Management:

• Address customer inquiries, concerns, and technical issues professionally and efficiently, ensuring a positive customer experience.
• Collaborate with technical support and Distribution Center Management teams to resolve customer issues promptly and effectively.
• D&L uses a wide range of online portals and marketplaces to take in orders and respond to customer requests. Ideal candidate ......will develop relationships through these marketplaces to grow sales.
• Ensure prompt follow-up on any customer inquiries regarding their order. 

Sales Support and Documentation:

• Maintain accurate and up-to-date customer records, sales activities, and pipeline information.
• Coordinate with logistics and fulfillment teams to ensure timely delivery of orders and manage customer expectations.

Market Analysis and Strategy:

• Monitor market trends, competitor activities, and customer feedback to identify opportunities for product expansion and sales growth.
• Analyze sales data and metrics to track performance, evaluate strategies, and make data-driven recommendations for sales optimization.
• Work closely with our marketing firm to develop and implement targeted sales campaigns, promotions, and product launches.

Requirements

• Proven experience in Inside Sales, preferably in the HVAC, appliance, or related industry.
• Strong technical aptitude and understanding of HVAC systems, appliances, parts, and accessories.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Proficiency in ERP software specifically Infor, Microsoft Office Suite, and e-commerce platforms.
• Bachelor's degree in Business Administration, Marketing or related field preferred, however, equivalent work experience will also be considered.