E-Commerce Customer Service Representative

E-Commerce Customer Experience Sales Coordinator

Citizens of Humanity

Citizens of Humanity LLC is a Los Angeles based apparel company that designs, develops, and produces products for our brands; Citizens of Humanity and AGOLDE. We take great pride in our commitment to quality, vertical manufacturing, and partnerships with more than 900 global retailers. Our team members are collaborative, self-starters and love a fast-paced environment.

Position: E-Commerce Customer Experience Sales Coordinator

Reports to: E-Commerce Customer Service Manager

FLSA Status: Non-exempt (Hourly)

Employment Type: Full Time

Work Location: 5715 Bickett Street, Huntington Park, Ca. 90255 (onsite)

Job Description

The Customer Experience Sales Coordinator is responsible for providing exceptional Customer Service while leveraging in-depth knowledge of our company's products to drive sales. The dedication and expertise will contribute significantly to enhancing the overall customer experience and maximizing revenue. This position is focused on the sales and customer experience side of e-commerce business. Which includes but is not limited to below tasks and expectations:

Responsibilities:

· Respond to all product related Customer Service inquiries promptly and efficiently via email, chat, and phone using our Gorgias platform.

· Identify opportunities to maximize sales and decrease returns.

· Collaborate with team for last in company items to sell to customers.

· Utilize knowledge of company products to send personalized style recommendations to customers via email, chat, phone and E-styling sessions. This can include suggesting alternative options for sold-out items or providing styling tips tailored to each customer's preferences.

· Help build and enhance our loyalty program to increase customer engagement and retention

Job Requirements/ Qualifications:

· Customer Service Experience

· Must be team-oriented

· Excellent problem-solving skills

· Strong verbal and written abilities

· Exceptional time management and organizational skills with the ability to multi-task in a fast-paced and changing environment.

· Computer skills, such as Excel, Word, and Outlook

· Experience using Shopify, Gorgias, or Loop is a PLUS!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person