E-Commerce Associate

Education:

• High school diploma or general education degree (GED) required.

Experience:

• 4+ years of personal experience with the outdoors hobbies, interests and skill sets; fulfilment or warehouse experience preferred.
• At least one (1) year of sales experience with products related to outdoor hobbies, interests or skill sets or related work experience

Skills:

• Excellent customer service orientation; an effective problem solver and communicator with customers and team members; bilingual is a plus.
• Passionate and well-versed in the variety of sports and outdoors hobbies
• Demonstrated ability to balance sales techniques with customer engagement to drive sales.
• Perform basic mathematical computations and apply common sense understanding to carry out instructions in written, oral or diagram form.

Responsibilities:

• Responsible for all pick, pack, and ship functions within the store in order to deliver efficient and exciting experience for customers.
• Pick items for customers accurately and quickly in order to meet service and required time standards
• Properly prepare and pack customer orders for pick up and/or shipment to meet the required time standards
• Service customers with in store pick up process and curbside order process
• Maintain order queue
• Troubleshoot orders to ensure picks are accurate, free of damage, and escalate inaccuracies or out of stock if needed
• Work cancellation reports and move cancelled product back to sales floor
• Enthusiastically delivers a premium customer experience that makes customers want to return to online shopping
• Maintain organization and cleanliness of packing area and equipment
• Drive sales through exceptional customer service skills, sales techniques and product knowledge to connect customers with the right products.
• Required to learn and follow company policies, procedures and safety rules.
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
• Duties may change and team members may be required to perform other duties or roles as assigned.

Physical Requirements & Attendance

• Ability to work a flexible schedule including nights, weekends and holidays based on business needs.
• Constantly stand, walk, reach, handle, use repetitive motions (hand/wrist/fingers), feel and lift up to 20 pounds.
• Frequently stoop, crouch, use fingers, grasp, push, pull, talk, hear and lift up 60 pounds.
• Occasionally required to sit, climb, balance and lift up to 60 pounds.

Job Type: Part-time

Pay: $12.00 - $16.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Work Location: In person