As a member of the ArcherPoint Customer Service team, you will be working with our clients to evaluate and resolve issues associated with their Microsoft Dynamics NAV/BC system. The issues reported to the customer service team can be related to software applications or hardware and include all versions of Microsoft Dynamics NAV and Business Central. The successful candidate for this role will work with clients to narrow down the area of concern and resolve the problem, if possible, or work with other ArcherPoint team members to resolve the problem.
Specifically, the Support Consultant is accountable for:
- Delivering NAV/BC functional and technical services to our clients
- Resolving, monitoring, and following-up on tickets with appropriate urgency
- Coordinating and engaging other NAV/BC functionality experts on resolving complex issues or requests, ensuring timely communication with the client at all times
- Publishing and updating knowledge-based articles
- Assisting Marketing with Web and Social Media content
In addition to providing world-class customer service for our customers, the successful candidate for this role must align well with our very defined, active, and dynamic organizational culture. ArcherPoint is not your typical company, culture, or business environment, so we seek candidates that are ready for a significant change and opportunity.