DUAL SALES DIRECTOR

The Dual Director of Sales at Courtyard by Marriott and Residence Inn by Marriott Dallas Plano/Richardson is responsible for the sales and marketing functions of the hotel including soliciting of accounts, nurturing, and growing client relationships, consistently up selling the hotel's rooms, meeting, and event space to meet or exceed set sales goals and budget, forecasting group rooms, and the creation of the marketing and business plans and action plans.

Responsibilities:

• Utilize a "hands-on" approach to be actively involved in maintaining current accounts; as well as securing, qualifying, and following up on leads to book new clients
• Exceed weekly sales activity and productivity goals. Ensure professional and timely written correspondence, proposals, bids, and follow-up
• Passion to motivate others and a willingness to personally demonstrate a successful method of selling beyond goals and expectations
• Solicit new business to ensure all revenue goals are achieved or exceeded within all market segments, as well as meeting room sales
• Identify opportunities, proactively research, analyze, and market prospective clients
• Maintain well documented, accurate, organized, and up-to-date file management system to serve clients and employers in the most expedient, organized, and knowledgeable manner
• Develop strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal skills
• Promptly follow up on all customer needs and inquiries in an efficient and expedient manner
• Develop and maintain knowledge of market trends, competition, and customers
• Assist hotel management with developing and implementing hotel-specific selling strategies
• Responsible for internet prospecting. Dedicates time each day to researching the internet for meetings, conferences, events, and sports groups coming to the area
• Display leadership in guest hospitality
• Exemplify customer service and create a positive example for guest relations
• Interact with guests to obtain feedback on product quality and service levels
• Review sales and guest satisfaction results to identify areas of improvement

Requirements:

• Brand experience preferred
• Experience with Delphi or SalesPro computer systems preferred
• Excellent time management skills
• Strong organizational skills
• Strong customer service orientation and skills
• Must be self-motivated, results-oriented, and exhibit a "can do" attitude
• Creative problem-solving skills
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the needs of the client and the hotel