Address
Form of work
SalaryDescription
Are you an IT professional who enjoys solving problems for your customers? Do you work well with a team and have excellent communication skills? Are you looking for an exciting career opportunity? Apply today!
We are seeking a self-starter, collaborative, and independent IT Network and TelecommunicationsSenior Manager to join our information technology team at the Technology Innovation Administration (TIA) within the Department of Social and Health Services, (DSHS). This is an exciting leadership role that will play a significant role in successfully modernizing the DSHS network, providing the opportunity to lead strong teams of professionals, and leading in delivering solutions with significant impacts to the community we serve in the State of Washington!
In this role, you will manage and support key agency infrastructure services,
Large-scale enterprise services, lead the delivery of agency-wide in support of DSHS mission-critical systems and vital services. You will participate in the development of IT strategic plans, and tactical and operational plans and must exercise strong managerial judgment with respect to policies, and procedures, interpret and implement broad agency and state IT policies and standards impacting the entire agency. You will be responsible for developing agency-level solutions, standards, guidelines, and best practices in the areas of networking systems. You will establish a strong strategic framework for improving the DSHS network and re-organize resources within the Enterprise Network Services team to create a single entry for customers for the full catalog of services. You will partner within the agency and across multiple agencies within the state government.
Some of what you will do
- Direct, plan, manage and participate in multiple large-scale mission-critical data, video, and voice-integrated technology environments for use throughout DSHS.
- Participate and represent the agency in State Chief Information Officer (OCIO)-driven activities and statewide initiatives as needed.
- Handle the day-to-day manager/leadership responsibilities over teams of predominantly senior-level technology professionals.
- Serve as a point of escalation for teams and services under their leadership.
- Propose budget, infrastructure, and other goals to executive management, meeting strategic and fiscal planning requirements.
- Establish the agency networking policies, site-to-site remote access and connectivity standards, and wireless and video standards for DSHS.
- Participate in strategic planning for the architecture, acquisition, deployment, use, and support of data, voice, and video technologies.
- Recommend strategies for integration and migration of network architectures with agency information architectures.
- Translate agency business needs, build strategic short- and long-range plans, risk analysis, cost-benefit analysis, and designs.
- Participate in agency and program-level Disaster Recovery Planning
- Work collaboratively with internal and external stakeholders including vendors, employees, and customers communicating to all levels of staff from technologists to senior executives, leading high-visibility, high-impact business, and IT decisions and providing strategic consultation and guidance.
We need a calm, focused, action-oriented individual who is confident, can multi-task and think critically about their work, have excellent oral and written communication skills, and can help the team deliver quality, timely, and well-tested system enhancements to customers, ensuring that our products, applications, and systems that connect seamlessly and work correctly. They enjoy challenges and the freedom to harness their curiosity and work experience to overcome our customer’s technical issues as well as the technical challenges and foster a culture of continual learning and process improvement, maintaining an atmosphere of cooperation and inclusion.
If this is your area of expertise and interest, we encourage you to apply!
Who should apply?
- A Bachelor's Degree in Information Technologies or a related field. Experience managing multiple large-scale enterprise IT services or projects in the area of data and voice networking technologies may be substituted, year for year for the education requirement.
- AND a minimum of ten years of recent experience (within the last twelve years) in Information Technologies management of multiple large-scale enterprise IT services or projects in the area of data and voice networking technologies
- AND a minimum of five years of experience supervising, technology managers or highly skilled technical staff, demonstrating the ability to negotiate and balance competing demands and priorities.
Desirable/Preferred Education, Experience, or Certifications
- Demonstrated experience in Information Technology Information Library (ITIL) concepts and standards for managing IT services, development, and operations.
To be considered for this opportunity please include the following:
- Current chronological resume
- Cover letter explaining why you are interested in the job, and the skills and experience that make you the best person for the job.
- Three professional references with current contact information
Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions? Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 16071.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
