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Form of workJob Description
TITLE: Service Technician
REPORTS TO: Service Tech Supervisor
SUPERVISES: None
EXPECTATIONS OF WORK HOURS: Full Time / Part Time; Day and Evening Shift, On Call
DUTIES/RESPONSIBILITIES:
1. Adhere to and implement all of the Company’s policies and procedures and compliance with all accreditation standards.
2. Must be compassionate and empathetic with the public, and enjoy working with people.
3. Take all appropriate actions to ensure company complies with applicable laws and regulations.
4. Inform Dispatch Manager and report on all successes/failures.
5. Responsible for seeking tasks and informing Dispatch Manager of idle time before, after, and between deliveries.
6. Responsible for attendance at office meetings.
7. Responsible for observing confidentiality at all times.
8. Clean equipment brought back from the previous day for a minimum of ½ hour each morning before starting route preparation.
9. Deliver and set-up equipment and supplies efficiently and provide instructions to client as appropriate, leaving a procedure manual and customer handbook with every new setup.
10. Make sure all customers are called prior to delivery. Also communicate any changes in the route so customers are aware.
11. Update Customer Service with any changes to your daily posted route.
12. Be familiar with and adhere to all regulatory and safety procedures that apply to the delivery of gaseous oxygen.
13. Pick up equipment in timely manner.
14. Maintain accurate delivery, pick up, and exchange records for all rental equipment.
15. Responsible for being on-call as per company policy.
16. Responsible for completing and advising customer of care plan as part of paper work.
17. Responsible for updating Warehouse Manager and/or Dispatch Manager of any follow up action or concerns via progress notes.
18. Responsible for accuracy and completeness of all paper work as per company policies and regulations. Paperwork must be completed by the end of the route and submitted to Warehouse Manager by 8:30 am the following morning.
19. Assist with inventory control, including putting new stock away.
20. Help maintain branch building and grounds by cleaning, painting, performing minor repairs and other tasks as directed.
21. Responsible for the safe operation and routine care of company vehicle’s. Responsible for reporting any vehicle mechanical issues or damage to the company vehicles.
22. Assist all other company team members whenever possible.
23. Perform other duties as requested by management.
MINIMUM QUALIFICATIONS:
High school diploma or G.E.D. equivalent preferred.
Effective verbal and written communication skills
Must be clean & neat in personal appearance and hygiene.
Ability to effectively work with all members of the organization.
REQUIRED KNOWLEDGE/EXPERIENCE:
Two (2) years of experience in medical equipment
REQUIRED LICENSE/CERTIFICATION: Excellent driving record
COMPETENCY REQUIREMENTS: Service Technician Competency
PHYSICAL DEMANDS:
1. In an average 8 hour day the employee lifts/carries up to 75 pounds frequently.
2. In an average 8 hour day the employee stands/walks 3 hours.
3. In an average 8 hour day the employee sits 3 hours. (These hours include up to 1 hours of data entry/phone work.)
4. In an average 8 hour day the employee drives 7 hour.
Signature:_______________________________________ Date:_______________
