Accelerate your Career at Swift Transportation
The Driver Support Specialist provides drivers at our terminal with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.
- Respond to drivers needs and questions regarding schedule, loads, paperwork etc.
- Immediately escalate calls for emergency situations involving law enforcement and/or driver compliance.
- Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
- Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
- Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
- Hand off appropriate information to next shift.
- Promote driver safety at all times.
- Provide operational and/or administrative support to terminal leadership as necessary.
- Proactively work to assist others in achieving the organization's objective.
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Qualifications: What you need to bring
- Previous related experience in call center and/or transportation operations preferred.
- High School Diploma or equivalent required.
- Must have strong communication skills.
- Must be able to work in high pressure situations.
Pay Range: $17.75 - $25.00 Hourly, depending on experience.
What we offer:
- Competitive starting salary commensurate with experience and geographic location.
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- Comprehensive Benefits Package which includes:
- 401(K)
- Medical, Dental, Vision, Disability, Supplemental and Life Insurance
- Paid Time Off
- Employee Stock Purchase Plan
- Tuition Covered or Tuition Assistance Programs
- Paid Training
- Wellness Program
Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.