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Form of work
SalaryPOSITION SUMMARY
The Driver Manager is responsible for communicating scheduled loads, in advance via e-mail, McLeod software and phone with approximately 30 – 35 drivers delivering multi-state loads over the road on flatbed trucks. The Driver Manager acts as a liaison with Customer Service regarding available drivers and the scheduling of loads to be picked up and delivered.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Coordinating and communicating with drivers to ensure deliveries and pickups are made on time.
- Work with Customer Service Representatives to coordinate the drivers’ schedule.
- Providing customer service and support to drivers, on the phone and email, as needed.
- Documenting communication into software, utilizing spreadsheets as needed.
- Monitoring driver safety and legal compliance, including hours of service.
- Monitoring preventative maintenance status and notifying drivers.
- Working closely with the Maintenance Department to assist drivers with breakdown issues.
- Researching and making arrangements to obtain permits.
- Other duties, as assigned.
- Bachelor’s degree (4 year) or equivalent industry experience.
- Strong organizational and time management skills.
- Customer service skills, including actively listening, thorough and consistent follow up, coupled with a friendly disposition.
- Ability to articulate and exchange information consistently and thoroughly.
- Detail oriented, with ability to multi-task, in a fast-paced work environment.
- Demonstrated ability to work well under pressure and with tight deadlines.
- Proficient using Microsoft Office product suite.
- Excellent interpersonal, oral and written communication skills.
