Drive Up & Go (DUG) Clerk [In store Shopper]

Drive Up & Go (DUG) Clerk:

Seeking 2 DUG clerks. Availability 12pm-8:30pm Sunday through Saturday including holidays.

Position Profile

As a Drive Up & Go Clerk, you will select “the best of the best” products for our online shoppers. This is a fast-paced environment. To be successful in the position you must take pride in your work, be customer service oriented, care about what is selected for our customers, be willing and able to perform very physical work, and be quick on your feet. The DUG Clerk provides high-quality customer service in accordance with Albertsons Companies customer service standards and policies and procedures.

Key Accountability:

Accurately select the highest quality groceries ordered online by customers. Knowledge expert for store products in Perishable and Non-perishable item selection. Able to select substitute products for customers if the ordered item is unavailable and customer elects. Collaboration with DUG Lead or Supervisor to review missing items and fulfill items with “second shop,” to complete orders with 97% accuracy. Responsible for eliminating missing items to 0%. Pack bagged groceries carefully into totes. Lift, load and carry groceries to the customer’s car.

Knowledge and Experience

Customer service and retail experience preferred. Strong advocate providing positive interactions and collaboration with DUG lead or Supervisor. Experience working with teams. Develop and maintain a working knowledge of Albertsons Companies products and offerings. Adhere to uniform and grooming policy as defined within company policy.

Skills and Background

Excellent customer service skills. Strong attention to detail.

Well organized, able to multi-task, and work in a fast-paced environment. Ability to understand and follow instructions, and ability to read, retain and comprehend customer orders, product and customer labels, and Company policies, procedures, and guidelines. Ability to provide regular and predictable attendance (employees may be scheduled to work early mornings, evenings, weekends and holidays and schedules may vary on a weekly basis). • Ability to pick the best quality products and understand date codes.

Physical Requirements

Stand/Walk: Continuous, Grip/Grasp: Continuous. Lift/Carry: Frequent/carry 1-50 lbs.

Push/Pull: Frequent, push/pull 10-15 lbs. products/shopping carts (depending on tote and items per tote, as well amount of product on carts, lbs. will increase). Bend/Stoop: Occasional, Reach: Occasional.

Squat/Kneel/Twist/Turn: Seldom. Job duties and responsibilities may vary by location and additional job duties and responsibilities may be assigned.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person