Door Attendant

Position Summary

The Door Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. Assist incoming and outgoing guests in entering/exiting the hotel and storing luggage on occasion.

The ideal candidate has a passion for hospitality and going beyond for our guests.

Principle duties and responsibilities (Essential Functions) include:

· Deliver guest room packages and room drops as needed in a timely and professional manor.

· Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.

· Respond appropriately to guest complaints.  Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. 

· Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

· Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

Qualifications and Skills

· Professional verbal communication skills.

· Excellent interpersonal and customer service skills including dealing with difficult guests.

· Excellent organizational skills and attention to detail.

Work Environment

Guest-facing position that requires standing for extended periods of time. Exposure to various elements at part of the time will be spent outdoors.

Physical Demands

· Carrying, lifting, or pulling items weighing up to100 pounds.

· Frequently handling objects and equipment.

· Standing/sitting for extended periods of time and moving about the facility.

Expected Hours of Work

Will be required to work mornings, evening, weekends, and holidays.

Education and Experience

· High School diploma or equivalent required.

· One year of previous hotel experience, or retail customer service preferred.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Commuter assistance
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• hospitality customer service: 1 year (Required)

Work Location: In person