Address
Form of workFunction:Under the direct supervision of the TLC and/or Assistant Team leader (ATL), the Donor Greeter ensures donors are greeted in a prompt, friendly, and courteous manner; assist donors with the unloading of donations from vehicles, offers tax receipts, and maintains accurate daily counts of donations. The Donor Greeter will ensure a neat, clean, organized, and hazard free workstation, free of debris and trash. The Donor Greeter must demonstrate a positive and courteous demeanor.
Specific Duties:
Greets donors within 10 seconds of arrival in a prompt, friendly and courteous manner.
Assist donors with the unloading of donations from vehicles, trailers, etc.
Offer and provide tax receipts to donors.
Maintains accurate daily counts of donations.
Process donations according to GGC Processing Procedures.
Use proper safety procedures when lifting heavy items, handling sharp items, chemicals and wrapping fragile items.
Maintains a neat, clean, and organized donation drive-through and work area.
Reviews and utilizes current Consumer Product Safety Commission Recall publications to prevent unsafe items from being sold in the store.
Assist customers with loading furniture and other large items.
Remove large, purchased items from sales floor, properly tag, and store items in the appropriate will-call section for customer pick-up.
Assists truck driver with loading and unloading truck.
Assist with cleaning and maintain the cleanliness of the sales floor and restrooms.
Always adheres to Memphis Goodwill safety rules.
Attends in-service and related training as assigned by TLC.
Other duties as assigned by the TLC and/or ATL.
Training & Experience:
A high school diploma or GED, preferred.
Ability to bend, reach, and stand for extensive periods of time, and lift up-to 60lbs. on a regular basis.
Ability to effectively communicate both verbally and in writing; and perform basic mathematical skills.
Must be willing to work evenings and weekends/ flexible schedule.
Special Requirements:
Able to lift up-to 60lbs, bending, pushing, pulling, or reaching
Able to stand and/or walk for long periods of time
Able to develop and maintain an effective working relationship with TLC, ATL, team members, customers, donors.
Able to maintain a positive friendly attitude and a neat, clean, and well-groomed appearance.
Able to communicate effectively and provide general feedback.
Able to attend in-service related training as assigned by the TLC and/or ATL.
CRITICAL PERFORMANCE FACTORS (CPF):
Safety - GGC Safety metric score
Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues
Quality of work - (Attitude, sense of urgency, productivity, individual safety performance)
Accuracy of donor counts
Image - personal image, keeps work area/location clean, safe, organized with no donor creep
Work Integrity - follows established procedures and processes donation timely with a sense of urgency
Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)
Reporting - accurately reports equipment on hand, communicates needs
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
