Donor Eligibility Coordinator - Night Shift

Job Type: Full Time
Remote Employment: This role is fully remote in all the listed states below except for applicants living in Seattle, WA and Bethlehem, PA, where there is a hybrid schedule.
Hiring Locations: For this position, the states we hire in are limited to: Arizona, California, Colorado, Florida, Illinois, Kentucky, Louisiana, Maryland, Missouri, Montana, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin. Please only apply if you live in one of these states.
Primary Purpose:
In this position, you will serve on a team of motivated and passionate professionals responsible for coordinating the lifesaving and life-enhancing donation of musculoskeletal, cardiovascular, and ocular tissue. The role is comprised of three major functions: (i) referral intake and triage of potential donor cases, (ii) comprehensive medical screenings, and (iii) managing tissue recovery logistics.
Essential Duties and Responsibilities:
Referral Intake and Case Triage

• Intake patient referral information from various sources including hospitals, partner organizations, and medical examiners both electronically and over the phone.
• Maintains accurate and organized donor information across different platforms and databases.
• Answers incoming calls from hospitals and other donation partners regarding case logistics, donation potential and general status updates.

Donor Eligibility and Medical Screening

• Assesses donation potential by assessing the patient's clinical course and health history; this is done through the use of electronic medical record access and working directly with hospital nurses and physicians in a professional, efficient, and precise manner.
• Communicates donor medical information to national tissue processors and partners to ensure acceptability of potential tissue.
• Continually monitors research requests to meet distribution needs for research tissue.

Case Management and Logistics

• Actively problem solves logistical issues to ensure the safe recovery of donated tissue.
• Coordinates closely with medical examiners and coroners to obtain release for donation and creates recovery plans that ensure timely donation (while not interfering with autopsies and death investigations).
• Manages several active donor cases at a time with exceptional attention to detail, efficiency, quality, and urgency.
• Keeps all donation stakeholders and partners updated on relevant information such as case status, medical suitability, and medical rule outs.

Qualifications:
To be successful in this position, an individual should be able to perform each essential duty proficiently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent oral / written communication and team-building skills, with the ability to collaborate effectively with all Eye Bank staff and contribute to a positive environment both in person and remotely.
• Ability to facilitate self-initiated and virtual learning.
• Position requires extensive use of the telephone, extended sitting and long durations in front of a computer screen. Must be able to stay focused and engaged.
• Proficient in working with computers and managing several programs at a time is required.
• Able to interpret and follow written direction.
• Possess an Internet speed of at least 50mbps
• Ability to work long hours, nights, and weekends. Ability to work a flexible schedule that spans all shifts and days.

Education and/or Equivalent Experience:

• High School or equivalent required
• 0-2 years of donor coordination or eye banking experience
• Bachelor's Degree in related field preferred
• Relevant educational or work experience preferred
• Medical terminology and experience preferred

Wage Range:
For the San Francisco Bay Area of California, the range is $24.40-25.14.
For California outside of the SF Bay Area, New York, and Western Washington State, the range is $21.22-22.51.
For Colorado and Eastern Washington State, the range is $19.09-20.26.
Other Compensation:

• This role is also entitled to bonuses and shift differential payments, including a 10% Night Shift differential for all hours worked between 6:00PM - 6:00AM local time.

Benefits:

• Paid time off with a starting maximum of 144.04 hours per year.
• 8 Company-paid Holidays per year.
• Medical, Dental, and Vision plan offerings for employees and their eligible dependents. All Vision plans 100% employer-paid.
• Employer-paid Employee Assistance Program, Life, Accidental Death & Dismemberment, Short-Term Disability, and Long-Term Disability plans.
• Offerings of Supplemental Life and Accidental Death & Dismemberment for employee and their eligible dependents.
• A Regional ORCA Transit Pass for Seattle-based full-time employees.
• An employee may voluntarily designate a percentage of their salary towards employer-sponsored 401(k). LWVI will match the employee's contribution up to 6% of the employee's salary.
• Discounts on Pet Insurance and other items such as phone plans, movie tickets, etc.

Physical Requirements (for essential functions):
The physical demands representative of those that must be met by an employee to successfully perform the essential functions of this job include but are not limited to regularly required to sit, stand, talk, see and hear; needing to possess conversational hearing, with and without aid, as well as adequate vision; required to possess dexterity to operate standard office equipment; occasionally required to lift 25 pounds or more. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lions World Vision Institute is an equal opportunity employer.

Job Type: Full-time

Pay: Up to $25.14 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote