Donor Center Technician

The Donor Center Technician is responsible to determine donor suitability and
support flow through the center by preparing the donor and equipment for the
pheresis process. Operates within the scope of EU Guidance on Good
Manufacturing Practice and FDA cGMP 21CFR.

 

1. Follows all Standard Operating Procedures (SOPs) and regulatory policies and procedures, employee handbook and responsible for remaining current on SOP changes.
2. Attend Staff Meetings and other team meetings, as required.
3. Provides a high level of customer service and strives to meet all production goals. Ensures all donor questions are answered timely, accurately and professionally. Alerts Supervisor of donor flow issues.
4. Maintains a clean, orderly and efficient work environment and ensures sufficient operating supplies are available as needed.
5. Follows all Health Safety & Environmental and Occupational Safety and Health Administration (OSHA) policies and procedures.
6. Prepares equipment by performing PQ/calibrations and verifying required maintenance has been performed as outlined in the SOP.
7. Maintains data integrity and confidentiality of all personnel, donor and center information.
8. Explains center policies & rules, educate new donors on the use of therapeutic
products made from plasma, donation process, proper nutrition, donor fee structure, bonuses, center promotions, any other information pertinent to the donor and questions or concerns.
9. Answers the telephone and provides information or transfer calls to appropriate personnel.
10. Operates computer systems including National Donor Deferral Registry (NDDR) system and Cross Donation Check System (CDCS).
11. Registers applicant donors or assists qualified donors in completing the screening process, assesses the self-administered health history, refers donors to medical staff when appropriate and performs health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger sticks to obtain a sample to obtain hematocrit and total protein levels

12. Maintains alertness and awareness to any reaction a donor may have during/after the process and notifies appropriate Medical staff.
13. Prepares collection machines for the plasmapheresis procedure and plasma
collection, including donor set-up, monitoring and disconnect in compliance with SOPs and FDA guidelines.
14. Uses Personal Digital Assistant (PDA) to ensure the accurate recording of
donor data in the electronic donor information management system as outlined in the SOPs, record incidents that occur during the pheresis process,
such as machine alerts and alarms, volume variances and donor adverse events.
15. Monitors the safety and care of the donor during the plasmapheresis process,
maintain alertness for donor reactions and assists with reactions or notifies appropriate Medical Staff.
16. Facilitates donor flow throughout the center with a sense of urgency, minimizing wait time by working carefully and efficiently.
17. Performs troubleshooting of equipment within scope of training.
18. Responds and resolves complex equipment alarm or donor issues related to
collection, except for alarms or donor issues that require needle adjustments and/or resticks.
19. Prepares center for audits by maintaining a clean, efficient work environment times and ensures sufficient operating supplies.
20. May be cross trained to meet the needs of the business.
21. Other job-related responsibilities, as required.

1. Must possess high school diploma or equivalent required.
2. Minimum one-year experience in a customer service environment; experience
in a medical office, retail, blood or plasma collection center is preferred.
3. Good communication and organizational skills.
4. Performs in a manner that supports Company Core Values.

 

Physical and Mental Working Conditions
1. Frequently performs work while standing or walking.
2. Comfortable being near human blood. Frequently exposed to bloodborne pathogens and may be required to wear personal protective equipment.

3. Must be comfortable performing repetitive duties as outlined in standard operating procedures.
4. Occasionally required to lift, push and pull up to 25 pounds.
5. May be required to work flexible work schedule, including weekends and holidays.
6. Required to communicate and interact with employees and donors.