Mission Contribution: Providing funding for our mission services operation.
Function: Providing customer service to donors and sorting donations.
Essential Functions:
- Ensures World Class donor and customer service, greeting customers within 10 seconds and providing friendly service and information.
- Assists with unloading donations from the donors’ vehicle and takes in donations left outside of store.
- Keep an accurate count of donations.
- Sorting donations into designated equipment.
- Loading large purchases for customers.
- Ensures a clean and empty work station at the end of each shift.
- Ensures the image of the exterior and interior of the donation area are maintained to Goodwill’s standards.
- Keeps aisles free from debris in the production area.
- Maintains adherence to all company policies and procedures.
- Other duties as assigned.
Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).
- Must be able to interact cordially and productively with a variety of people.
- Must be able to market Goodwill and explain the mission to the general public.
- Must be able to take initiative and work well with little supervision.
- Must be able to work a flexible schedule including nights and weekends.
- Must be able to distinguish between better name brand merchandise.
Experience and Education Requirements:
- High School diploma or GED preferred, but not required.
- Prior work experience in the service industry preferred.
Physical Requirements:
- Ability to engage in frequent bending, stretching and stooping.
- Ability to engage in prolonged standing, walking and twisting.
- Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.
- Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
- Ability to use fingers, hands and wrists, repetitively.
Working Conditions:
Frequent physical exertion; exposure to unfit donated goods.
Critical Performance Factors:
- Customer Service
- Safety/Accident Prevention
- Speed and quality of processing
Equal Opportunity Employer/Veterans/Disabled