Donation Associates - Highlands Ranch Retail, Goodwill Of Colorado

Get a great workout while serving your Community!!

Are you someone who can't sit down? Do you want to earn money while giving back to the Community you live in? Do you enjoy being out in our beautiful Colorado air? Our Donations Associate may be the job for you!!

Please Note: Excellent customer service skills are a must! Ability to work evenings & weekends is preferred. Full-time and part-time positions are available.

Pay: $15.65 per Hr. Part Time employees in are eligible for paid holidays, floating holidays, sick leave, jury duty and bereavement leave. Part time employees can also make pre-tax contributions to a retirement plan and some part time employees who work enough hours in a year may become eligible for employer contributions to their retirement.

OBJECTIVE:

The Donation Services Associate is typically the first point of contact for customers that are dropping off items at donation centers. Donation Services Associates provide excellent and friendly customer service by greeting customer’s timely and providing assistance as needed that may include lifting or unloading donations from a customer’s vehicle or other area. Associates are expected to handle goods with care showing respect for items donated.

QUALIFICATIONS:

• Must be able to make decisions by following Goodwill standards and guidelines.

• Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.

• Must be able to work in various weather conditions with varying temperatures.

• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.

• Must be able to work a varied schedule to include weekends, evenings and holidays with occasional overtime as necessary.

• Must be able to communicate effectively with customers, managers, supervisors, staff and peers.

KEY RESPONSIBILITY AREAS:

• Provide excellent Customer service, greeting customers in a timely manner, answering product questions as needed.

• Assist customers by unloading donations from vehicle or other area(s).

• Ensure donated items are handled with care and sorted into appropriate bins or production areas.

• Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.

• Ensure a safe, organized and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.

• Cross-train in other departments or areas to act as a back-up for other areas as required.

• Maintain remote donation centers shed and trailer, following appropriate opening and closing procedures when working at a remote site.

• Order supplies using provide computer equipment and software programs.

• Ensure supplies are kept well stocked at remote site(s) as necessary.

• Track and report donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.

• Work with transportation department and dispatchers to schedule trailer pick-ups and drop-offs at remote locations.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Position: Associate I, Donation Services Dept Number: Various

(This information is required to ensure compliance with various workplace regulations.)

Guide to Physical Requirements:

• Continuously (5-8 hours)

• Frequently (3-4 hours)

• Occasionally (1-2 hours)

• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - FREQUENTLY

Moderate: 15-44 lbs - CONTINUOUSLY

Light: 14 lbs & under - FREQUENTLY

CARRYING:

Heavy: 45 lbs & over - FREQUENTLY

Moderate: 15-44 lbs - FREQUENTLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

Above Shoulder - FREQUENTLY

At Shoulder - CONTINUOUSLY

Below Shoulder - CONTINUOUSLY

TWISTING - FREQUENTLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - FREQUENTLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - OCCASIONALLY

Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - FREQUENTLY

Repetitive Movements - CONTINUOUSLY

WALKING - CONTINUOUSLY

STANDING - CONTINUOUSLY

SITTING - NEVER

SPEAKING - CONTINUOUSLY

OTHER, please describe -

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)