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Form of workPosition Summary
The Document Management System Engineer is responsible for executing project, maintenance and
operational tasks related to the firm's Document Management system environment, iManage Work.
The ideal candidate will have 3-5 years' experience installing, upgrading, supporting, and
maintaining iManage Work 9/10 and related applications including IDOL\RAVN, WCS, Mobility,
iManage Control Center, etc. as well as a familiarity with automation using the Rest API and various
scripting languages including PowerShell.
Duties & Responsibilities
• Serves as a subject matter expert for the iManage Work DMS environment
• Participates in the design, architecture, implementation, and maintenance of multiple
business critical applications that make up iManage Work and associated applications,
including Work Server, IDOL\RAVN, WCS, Mobility, Prosperoware\Litera Milan and iManage
Control Center
• Designs and implements solutions running on various Microsoft platforms including Windows
Server, Microsoft SQL Server, IIS, and Active Directory
• Performs advanced troubleshooting on both servers and workstations as it relates to
iManage Work integration and functionality
• Provides direct end user support for issues that are escalated from the Help Desk and other
support teams using the firm's service management system
• Writes automation as needed to complete assigned operational tasks and project
assignments using scripting languages such as PowerShell or Python
• Authors and contributes to the development and maintenance of end user support and
system documentation
• Participates in a rolling on-call support schedule as well as occasional off hour maintenance
and scheduled upgrades/patching
• Adheres to all IT and user quality assurance best practices
• Makes recommendations to improve efficiency and effectiveness
• Other duties as deemed appropriate by the manager
Skills & Competencies
• Ability to install, configure, customize, and troubleshoot all iManage Work system
components, both server-side and client-side
• Knowledge of the iManage database schema and ability to write moderately complex SQL
queries.
• Experience with the iManage programming API and scripting administrative tasks via
PowerShell or Python
• Ability to quickly analyze technology incidents, apply resolutions, or implement temporary
solutions to minimize disruption to business operations
• Basic understanding of networking, load balancing, enterprise storage, virtualization,
application deployment and remote application delivery
• Technical understanding of cloud and collaboration concepts
• Familiarity and experience working in a law firm
• Demonstrated experience working with a helpdesk and general troubleshooting
• Solid knowledge and experience troubleshooting MS Office, Acrobat, and Desktop issues
• Excellent written and verbal communication skills
• Excellent customer service skills
• Works well as an individual and as part of a team
Qualifications & Prior Experience
• Bachelor's Degree in Computer Science or equivalent work experience
• 3-5 years of experience administering iManage Work 9/10. iManage administrator
certification a plus
• Experience directly supporting end users using remote assistance technologies and the
ability to remain professional under stressful situations
