District Service Manager

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• Qualified candidates must currently live in the New York City or the surrounding area.
• Travel from 30% to 50%

What You’ll Work On

• Responsible for implementing and maintaining the effectiveness of the quality system. Guides, coaches, and directs a staff engaged in providing direct service and support to Abbotts Diagnostics Division (ADD) customers or other clients.
• Promote ADD product and image by providing superior service and support to the customer.

Core Job Responsibilities:

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Applies an understanding of diagnostics systems and products; and how they operate in customer environments to ensure adequate support and service.
• Utilizes the documentation and information processes in ADD and understands the requirements of the quality system to ensure records and data are properly collected and maintained.
• Operates within the constraints of the financial budget; produces data to help support the development of the budget.
• Provide technical direction to staff.
• Assure availability of advanced technology to area of operations and that people are trained and familiar with the applications required for their jobs.
• Understands trends in the industry to make recommendations for improvement in our operations and define the requirements for improved operations.
• Maintains an awareness of customer issues and provides recommendations on emerging trends.
• Implement processes and procedures to support business objectives.
• Prepares reports and tracks product complaints and reliability, makes recommendations to improve service and support.
• Serve as role model for subordinates, coach, and mentor staff to enhance professional development.
• Complete performance reviews and assist with development planning for individuals within the group. Assure that unit goals and objectives are communicated.
• Build an effective team, motivate and inspire staff; assess team performance.
• Make staffing decisions appropriate for the project.
• Administer and provide input to reward and recognition programs.
• Frequent interaction with customers, field service/support personnel, frequent interaction with local Sales staff to determine appropriate selling and service tactics.
• Maintains a positive working environment. Ensures open communication and problem resolution occur in a positive manner.
• Negotiates with customers to resolve service issues and improve relationships.
• Ensure adequate two-way communication with service, support, and sales districts to coordinate appropriate support levels.
• Negotiates transitory resources to meet short term needs and priorities. Analyzes Departmental Issues.
• Uses industry, technical and product knowledge to solve problems and resolve operational issues, uses standard tools, metrics, and systems to evaluate data, understands trends and the impact on business, provides adequate data to define issues, assesses performance data for impact on business and customer.

Position Accountability / Scope:

• Operates within the constraints of the FDA and other regulatory agencies, ensures no violations occur. Interview and selects candidates to meet specific needs.
• Ensure that positions are filled in a timely manner with qualified candidates.
• Provides input to department budgeting and planning.
• Identifies projects and resource requirements to assist in projecting financial needs.
• Achieves the objectives of the financial plan.

Required Qualifications

• Knowledge of regulations and standards affecting IVDs and Biologics.
• Bachelor's degree with 4-5 years’ customer support experience preferably in the diagnostics industry or in a lab environment.

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $109,300.00 – $218,700.00. In specific locations, the pay range may vary from the range posted.