District Manager

Provides strategic direction and oversees operations of multiple retail stores in a designated region. Leads General Managers in the region with the goal of improving operations, productivity, sales, and financial performance. Oversees talent management and communication, enforces policies and procedures, ensures the highest level of customer service, and maximizes the workforce to achieve optimum results.

• Directs and drives business growth activities through the development and implementation of initiatives.
• Actively recruits, hires, trains, administers discipline, manages and conducts performance evaluations of general managers to meet district’s needs; champions the development of management staff to ensure effective job performance.
• Analyzes financial statements, sales reports and other performance data to measure productivity and identify areas in need of cost reduction or operations improvement.
• Monitors store profitability, maintains costs including payroll budget, evaluate and analyze goals, expenses, employee performance, production, store appearance and sales to achieve maximum revenue.
• In collaboration with Retail Leadership, establishes goals and objectives, administers company policies and procedures and ensures compliance with safety and loss prevention procedures.
• Provides guidance and direction to General Managers including setting performance standards, monitoring performance to ensure that company goals for customer service, sales, expense, payroll, inventory shrinkage and profit are achieved or exceeded.
• Collaborates with Retail Leadership to create the overall vision for each store, establish benchmarks for the management teams, establishes effective merchandise placement and displays, and implements policies and procedures that will help those teams achieve their goals.
• Works with Retail Leadership to plan and coordinate new store openings and store relocations.
• Provides oversight and ensures compliance with the safekeeping of company funds and property, personnel practices, security and recordkeeping procedures.
• Determines the cause of store-specific problems, implements processes to resolve problems that interrupt the store’s service, efficiency or productivity.
• Communicates effectively and in a timely manner with Retail Leadership to facilitate execution of plans and procedures.
• Demonstrates leadership and positive role modeling for staff.
• Encourages an environment of ideation, acts as a catalyst for change and executes change initiatives.
• Fills in for store management as needed and serve as a General Manager during a transition for stores without a GM.
• Champion safety and loss prevention programs and handle loss control concerns.
• Maintain quality control for department.
• Contribute to team success by involving others in work processes, decisions and actions.
• Ensures that the customer’s perspective is a driving force behind customer satisfaction.
• Seeks to understand the customer’s circumstances, problems, expectations and needs.
• Identifies customer service issues and creates solutions. 
• Builds customer awareness around our mission. 
• Identifies opportunities and generates ideas to improve sales floor objectives. 
• Initiates action to maintain daily sales target.
• Partners with Retail players to identify, assess, create and implement process improvement.
• Embraces the mission, vision and values of LLGI.
• Initiates action to accomplish objectives and is proactive. 
• Seeks to understand individual differences and values to build workplace relationship.
• Learns and applies new job-related information in a timely manner.
• Performs other duties as required or assigned.

Competencies

Adaptability                Managing Conflict           Stress Tolerance

Communication          Tenacity                         Urgency

Decision Making         Delegating                      Facilitating Change

Education, Experience and Credentials

• Requires high school diploma or equivalent.
• Requires five years of retail experience, with a minimum of two years management position in a multi store environment.

Knowledge, Skills and Abilities

• Requires strong mathematical and analytical skills.
• Requires an understanding of profit and loss statement, sales and cost management, ability to control expenses, including payroll, and ability to achieve targeted revenue goals.
• Requires CPR/First Aid certification or ability to obtain certification within six months of employment.
• Requires ability to effectively supervise, train, motivate, evaluate, coach and administer discipline.
• Maintains confidentiality of information related to LLGI operations, financial matters and personnel matters. Requires a valid driver’s license, safe driving record and proof of insurance.
• Requires ability to work flexible schedule to comply with the needs of the stores.
• Interacts with people in a manner which enhances their dignity, privacy and confidentiality.
• Requires ability to communicate effectively through verbal and written messages.
• Builds trust by interacting with others in a way that gives them confidence.
• Requires proficiency with the Google business platform and/or Microsoft Office products including Word, PowerPoint, Outlook and Excel; and the ability to utilize other software such as payroll and point of sale
• Works independently while fostering a strong team atmosphere.
• Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.
• Requires a high level of professionalism, integrity, business conduct and ethical behavior.
• Understands and follows LLGI policies and procedures.
• Requires ability to be consistently at work and on time on scheduled work days.
• Embraces the mission, vision and values of LLGI.

Physical Requirements

• Lifts or moves up to thirty (30) pounds of clothing and house wares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high.
• Pushes and pulls z-racks holding up to one-hundred (100) pieces of clothing and weighing a minimum of 150 pounds.
• Bends and reaches into gaylords up to five (5) feet high to remove clothing and house wares.
• Ability to push carts weighing up to 150 pounds.
• Requires manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns.
• Requires ability to stand for extended periods of time.
• Requires the ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects in order to sort and hang clothing, and place housewares on shelves and racks.
• Demonstrates visual acuity to evaluate donated items for quality.
• Requires the ability to identify smells to evaluate donations for undesirable odors - mold, must, dust, bodily fluids and/or urine

Environmental Conditions

• Scope of work includes office, retail, light industrial and warehouse settings with exposure to heat, cold, dirt, dust, pet hair, mold and other allergens.
• Fast paced environment and regular instances of critical or unusual situations.
• Requires ability to work in a light industrial/warehouse environment with exposure to heat and cold.
• Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair.
• Requires frequent travel to LLGI locations
• Subject to transfer to other districts within the LLGI territory.

Tools and Equipment

Computer, printer/scanner, calculator, cell phone, cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, hand held pricing machine, hand held tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4 wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compacter, trash dumpster, company vehicle

Regular Contacts

LLGI Staff     Volunteers/Community Service Workers           Vendors/Suppliers  

General Public        Donors/Customers                                Service Participants

General Public

​At Land of Lincoln Goodwill, we offer a variety of benefits to our employees. For more information on what LLGI offers, please click on this link: http://llgi.org/careers/benefits/ . Land of Lincoln Goodwill is also a drug free workplace and equal opportunity employer. All positions offered are subject to a pre-employment drug screen and criminal background check.

Apply today. Our Goodwill team is waiting for YOU!