District Customer Experience Trainer

Ensures stores are providing exemplary customer service through mentoring, role modeling behaviors, inspiring, coaching, and educating all teammates and the management team regarding service results and how to improve them through excellent customer service skills ,and suggested leadership behaviors. Assesses teammate behavior relating to sales and service while providing feedback to management.

Responsible for traveling to all stores within the zone, working with each store in training and certifying their teammates on our customer service program to positively impact our customer interactions, and improve overall service scores. Perform interactional role-playing and huddles. Train Team Leads and Assistant Team Leads, and Co-Managers on how to conduct interactive, and informative,

huddles with their teammates, which will provide support and follow-up to newly hired teammates.

• Ensure each teammate provides the highest level of fast, friendly, and efficient customer service, at all times.
• Ensure each teammate smiles, acknowledges our customers at the beginning and end of each interaction.
• Ensure that all company programs are implemented and communicated to all.
• Keep accurate records of training, and results. Provide weekly updates to ZD.
• Exhibits service behaviors and assists management with coaching and counseling those behaviors in others including role playing, service school, and positive recognition and rewards.
• Provide a safe environment for teammates and customers at all times.
• Ensure that all teammates are following company dress code and have name badges.
• Perform other related duties as assigned by management and adhere to all company policies and procedures.

Job Type: Full-time

Pay: $55,341.00 - $79,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Work Location: In person