Distribution Center Customer Service Rep

Hörmann is looking for an experienced and professional individual to work with our wonderful customers at our Grand Rapids Sales Center as a Customer Service Representative.
This is a full time Monday through Friday 7:30am to 4:00pm office position with weekends off, and overtime available as necessary.
We offer great benefits:
• $19 per hour
• Medical, dental, vision, short-term and long-term disability, and Company paid life insurance
• 80 hours paid time off accruing from day one
• 401K with company match
• 10 paid holidays per year
• Paid weekly, on Thursday
Essential duties of this position:
• Assist customers with requests, orders, product specifications, pricing and product availability, over the phone and in person
• Process customer orders and quote requests accurately and in a timely manner
• Trouble shoot issues and offer alternative solution
• Handle cash transitions and complete deposits
• Help customers navigate our website and place orders online
• Work with internal departments to meet customer's needs
• Work with customers to resolve product returns, shipping inquiries and order status questions
Education, job skills and experience needed to be successful in this position:
• High School Diploma or GED preferred
• One year of Customer Service experience in a professional office environment
• Experience in a manufacturing or garage door industry preferred
• Basic math and cash transaction skills
• Strong skill with Microsoft Office software
• Accurate data entry skills
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory or all duties, responsibilities, and qualifications required of employees assigned to this level.
Who we are:
Hörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We
offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company.
Hörmann is an Equal Opportunity Employer with a diverse employment environment.
Hörmann is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes.
All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.