Distribution Associate

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 offices nationwide, staffed with teams of highly-experienced hearing and balance instrument experts, our local approach allows us to be your most responsive, helpful option when looking for solutions to help you provide the best care and grow your practice. Our goal is simple. We aim to make it easier for you to do what you do best – take care of your hearing patients. That’s the e3 promise.

That’s the e3 way.

e3 Diagnostics is looking for a Shipping Clerk to be responsible for preparing outgoing shipments and recieving incoming shipments. 

• Provide excellent customer service via face-to-face interactions, and in verbal and written communications with internal and external customers.
• Receive incoming product and check the contents of packages against packing list and manifests.
• Count, enter, and then inventory items received.
• Keep track of inventory.
• Assist coworkers to determine their needs.
• Answer all channels (phone, email, fax, etc.) of customer inquiries in a professional and timely manner.
• Provide product and shipping information for customer orders and quotes.
• Process orders received from customers via multiple channels in an accurate and timely manner to include picking, packing, shipping, and fulfilling orders.
• Keep Customer Service Supervisor and/or coworkers informed regarding back-ordered items.
• Maintain knowledge of United States and international shipping requirements to ensure orders are appropriately delivered to customers and returns are received and processed correctly.
• Ensure that products processed for shipping are delegated to correct courier.
• Apply problem solving skills to resolve customer issues/concerns.
• Initiate and/or process return authorizations for incorrect product orders and/or shipments.
• Maintain and organize adequate shipping supplies.
• Verify inventory and follow inventory re-order process (pull inventory card) when more stock is needed.
• Operate all systems (computer, phone, etc.) associated with this position at a satisfactory or higher level.
• Meet established metrics for this position at a satisfactory or higher level.
• Maintain warehouse and ensure storage area is in good condition.
• Maintain files and Standard Operating Procedures (SOPs) so that it is accessible to everyone in the office.
• Identify and suggest processes and/or procedures to improve efficiency with approval of Operations Manager.
• Demonstrates Demant Values: We create trust | We are team players | We create innovative solutions | We apply a can-do-attitude.
• Demonstrate Demant Values: We create trust | We are team players | We create innovative solutions | We apply a can-do-attitude
• All other duties as assigned

• Must be 18 years of age
• High School diploma or GED
• Ability to pass pre-employment drug test and background check
• Possess basic math skills and be able to apply them effectively.
• Organized and able to follow instructions.
• Proficiency with computers and UPS shipping software.
• Be a self-motivated individual.
• Be able to work independently.
• Have a keen eye for detail and be highly organized.
• Be able to multi-task and be resourceful.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite
• Familiarity and understanding with Windows 10
• Experience with UPS shipping software & warehouse management systems
• Exerting up to 20 pound regularly, and 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• The ability to stand for an extended period of time.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling; Grasping. Applying pressure to an object with the fingers and palm; Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips; Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly; Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

 e3 Diagnostics is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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