Dispensary Technician

Summary

The Botanist, an Acreage Holdings Company, is a state-licensed marijuana facility that services licensed medical marijuana patients and Adult-Use Customers in the State of Connecticut. Acreage Holdings is committed to improve the quality of healthcare for patients using natural, plant-based medicine while maintaining compliance with state regulations. As a Dispensary Technician, you have the opportunity to provide a standard of excellence in guiding patients to improve their quality of life while helping relieve their symptoms.

Essential Functions and Responsibilities

• Provide excellent customer service to all patients and communicate in a positive and friendly manner
• Accurately process all point of sale transactions and verify order accuracy with patients
• Resolve patient inquiries with professionalism while diffusing stressful situations. Partner with a member of management for assistance as needed to ensure excellent customer service
• Perform end of day closing procedures in POS system & investigate any variances at end of shift. Report any variances to closing manager to ensure effective communication & resolution
• Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality (HIPPA) laws and Company policies and procedures
• Maintain a clean & organized working environment and assist team in sanitizing work area and tools (phone, keyboard etc.)
• Other duties as assigned