Dispensary Lead - Health For Life Ellsworth

Who We Are:
iAnthus Capital Management is a multi-state operator, encompassing the full spectrum of cannabis enterprises, from cultivation to processing to retailing. Cannabis will be the next great transformative industry - not just because it has the power to change people's lives (especially those suffering from chronic ailments) - but also because it will impact many other industries, from agriculture to pharmaceuticals to alcoholic beverages. Our mission is to create the most valuable cannabis brands and network of cannabis operations and distribution nationally. At iAnthus, you will be given opportunities for career development, a flexible work environment, excellent benefits, a wellness program and the ability to interact with and learn from leaders in the cannabis industry.
Who You Are:
You have a strong desire to learn and to contribute to a team. You are passionate about making an inclusive, positive, and compliant workforce. You can effectively manage your time and focus on ensuring data integrity and accuracy for your projects. If you would like to work in a fast-paced environment and are interested in building something meaningful with the rest of the iAnthus team, we would love to hear from you!
Professional Competencies:

• Positive attitude
• Exceptional attention to detail and organized
• Strong interpersonal and teamwork skillset
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and work in a fast-paced environment

Benefits:

• 12 days of Paid Time Off
• Nine Paid Holidays
• Paid Sick Leave
• Paid Parental Leave
• Medical, Dental, Vision, FSA, HSA, and Transit Benefits
• Employer Paid Short-Term Disability and Life Insurance
• Wellness Program
• Employee Assistance Program
• Ability to work in a growing company where your talents and skills can have a positive impact

Position Summary:
As a Dispensary Lead, you will be assisting patients by answering their questions, making them feel welcomed and comfortable. The Dispensary Lead is responsible for ringing up patients, and ensuring the patient has the best experience possible to build positive patient relationships. As a Lead, you will be responsible for maintaining the success of the sales floor. This includes ensuring DAs have proper change for cash registers, transferring necessary products to the sales floor, checking in product with vendors, and assisting in customer complaint situations. Leads also contribute to the training and onboarding of New Hires
Essential Duties:

• Greets all customers in a warm, sincere, and helpful manner.
• Responsible for either opening of closing of dispensary (Key Holder)
• Balance cash and product inventory as part of the daily closing procedure
• Observing and participating in patient services during consultation and sale
• Create and execute patient orders based on physician recommendations a
• Maintains quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints.
• Assist patients with choosing the right products according to their ailments.
• Verify patient's allotment and ensure they are eligible to make purchasing using the state system.
• Manages inbound phone inquiries and routes calls accordingly.
• Contributes to team effort by accomplishing related results as needed.
• Participates in ongoing education and professional development as needed.
• Adheres to all Medical Cannabis laws.
• Maintain a positive attitude that promotes teamwork.
• Participate in ongoing education and professional development opportunities.
• Work collectively and respectfully with other team members.
• Maintain the highest level of confidentiality with patient information and interactions

Qualifications:

• High School Diploma or equivalent.
• Minimum Two years' experience in a retail, hospitality, and sales setting.
• Minimum Two years' experience in customer service.
• Retail leadership experience preferred.
• Must be 21 years of age.
• Superior customer service skills and phone etiquette.
• Must be able to manage multiple projects, set priorities, and meet deadline.
• Experience working with Excel, POS, and inventory management control systems.
• Experience frequently interacting with customers, fulfilling customer requests, and addressing customer issues, questions, or suggestions.
• Ability to handle a busy atmosphere.
• Strong organizational skills.
• Ability to manage multiple projects, set priorities and meet deadlines.
• Knowledge of office management systems and procedures.
• Proficiency using MS Office applications.
• Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization.
• Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it.