Dispensary Intake

Dispensary Intake Agent

Essential Functions, Duties, & Responsibilities:

Dispensary Agents often serve as the face of the company - making an important first impression on patients, caregivers, & regulatory officials.

Under the direction of a Manager, Dispensary Agents assist patients & caregivers, & are responsible for providing various support services that are essential in day-to-day dispensary operations.

The Dispensary Intake Agent is primarily responsible for checking in, interacting with, educating, & advising patients face-to-face & by phone, record-keeping, & providing a pleasant check-in/waiting experience while assuring compliance with state regulations.

The Dispensary Intake Agent will be cross trained in all other departments including dispensation, consultations, order fulfillment, & other basic tasks.

Duties & Responsibilities:

· Greets patients in person or on the phone; schedules consultations; oversees patient intake & renewal procedures

· Check-In Patients & Verify Registration Status

· Possess a positive attitude while greeting patients, caregivers, and vendors

· Cross checking information between the state database & patient records to ensure validity/accuracy, and updating records when the need arises

· Maintains patient records in compliance with State law & Company policy

· Register New Patients

· Answers questions about the law & the Company from patients & others

· Work well with others in a fast-paced, dynamic retail environment

· Assists patients in selecting medical marijuana products; advises & educates them about safe dosage & other aspects of this medical marijuana product

· Proper check-in of any third parties that are scheduled to be in the dispensary

· Maintains a clean, safe, welcoming environment inside & outside the facility

· Other duties may be assigned by the General Manager according to Company needs

· Complete continued, on-going cannabis education & training

· Assist other departments as needed throughout the day

· Knowledge of Ohio’s cannabis regulations

· Conduct Front of House & Back of House Cleaning

· Ensure AV equipment displays proper content

. Other jobs duties as assigned by managers

Qualifications:

· Must be 21 years of age & comply with all local, state, & company regulations

· Required to undergo a criminal background check & appropriate state badging (as directed by state ordinances)

o Class 1 misdemeanors & all felonies are disqualifying for the position

· United States Citizen, or authorized to work in the United States

· Live within 30 minutes of the Dispensary preferred

· High school diploma or equivalent

· 2+ years’ experience in a fast-paced client-service intensive industry preferred, 1 year required

o Hospitality & retail backgrounds preferred

· Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)

· Familiarity with history & varieties of medical marijuana preferred but not required

· Outstanding phone & in-person customer service skills

· Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress

· Demonstrated proactivity, flexibility, adaptability, & multi-tasking

· Ability to maintain confidentiality & ethical conduct

· Skill in accurate cash management & inventory control

· Strong written & oral interpersonal communication skills

· Ability to effectively plan & prioritize

· Ability to focus & attention to detail

· Ability to work effectively as part of a team

· Absolute reliability & honesty

· Reliable transportation

Physical Requirements:

The work environment, characteristics, & physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

· Retail environment involves frequent & prolonged standing at the POS station to ring up patients

· Intake of patients involves prolonged sitting at the check-in desk

· Daily retail tasks require frequent bending, crouching, or reaching to retrieve items from cabinets & present those items to patients

· Use of eye, hand, & finger coordination is required to check items against the invoice & place them into bags

· Additionally, visual verification is required to compare items sold to the patient’s invoice

· The employee must occasionally move packages weighing up to 20 lb. & move in a variety of positions.

Job Types: Full-time, Part-time, Temporary

Pay: From $15.00 per hour

Expected hours: 5 – 35 per week

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person