Dispensary Floor Supervisor - Reno

Description
Title:Retail Floor Supervisor
Reports to:Retail Manager
Department:Retail
Required Permits/Licensing/Registration: Marijuana Establishment Agent Card
FLSA Status:Non-Exempt
Supervisory Responsibilities:

• Retail Leads
• Dispensary Hosts

Overview:
The Floor Supervisor will be responsible for overseeing day to day operations of the dispensary in accordance with the regulations set forth by the Nevada Department of Taxation and Deep Roots Harvest. The Floor Supervisor provides support to retail staff during the hours of operation which includes, without limitation: training, providing policy and procedure updates, keeping current with industry news/bulletins and product information, promoting a culture of exceptional customer service, and oversight of any weekend product deliveries.
Essential Functions:

• Exercise limited authority and discretion when addressing items that concern the retail location when necessary, and in the absence of the Store Manager including but not limited to:

• Enforcing rules, regulations, policies, and procedures to advance the company's mission, vision, goals, and objectives.
• Report employee issues or situations, as well as handling emergencies.

• Agent Support and Management:

• Ensure the store is appropriately staffed for that day's predicted transaction volume
• Assign work and monitor resulting performance
• Guide, train, and develop employees in the accomplishment of their duties and goals
• Serves as a resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulation;
• Respond to agent questions, concerns, or suggestions and take action when necessary to resolve conflicts on days when sole manager;
• Coordinates with other dispensary supervisors to ensure accurate information is communicated through the proper channels to both dispensary staff and upper management.

• Customer Service:

• Responsible for maintaining positive customer relationships, including handling issues, concerns, complaints and ensuring customer satisfaction.

• Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries when necessary.
• Reports, Documentation, and Profitability:

• Maintain all cash and POS reporting in accordance with Company policies/procedures and Department of Taxation rules and regulations.
• Provide regular updates to Dispensary Management.

• Assist in quality control efforts regarding approval, salvage, and/or destruction of all medicated product at the retail location.
• Other duties as assigned

Job Specifications:

• Operate under the guidelines provided by company policies and procedures.
• Ability to understand and complete all given directives in a timely manner.
• Ability to communicate clearly whether verbally or in writing
• Basic understanding of compliance software and job specific information technology
• Adherence to all industry standards set forth by Local, State, and Federal regulations.
• Capacity to work autonomously to achieve daily directives and department goals.
• Flexible work schedule required; to include covering a vacant shift and/or facility issues in emergency situations as needed.
• Represent the company in a professional manner when communicating or interacting with all local community, state, or federal officials.
• Observe and maintain all safety procedures and protocol

Additional Functions:

• Ability to be flexible and work in various sectors of the department or company as needed and/or requested by their direct supervisor.
• Ability to listen well and communicate effectively orally and in writing with various audiences.
• Ability to use initiative and independent judgment appropriately.
• Ability to apply appropriate public relations skills in various situations and circumstances and to facilitate change as needed.
• The ability to work in a fast-paced, rapidly changing, and challenging environment.
• Must be proficient in Windows based software and point of sale applications.
• Must have excellent communications skills and attention to detail.

• Ability to interpret, understand, and comply with complex statutes, ordinances, regulations, standards, and laws.
• Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures.
• Ability to establish and maintain effective working relationships with employees, management, governmental agencies, community members and the general public.
• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and electronic mail.

Additional Requirements:

• Must be a minimum of 21 years of age
• Must pass any and all required background checks
• Must be and remain compliant with any and all legal or company regulations for working in the industry

Minimum Education and Experience:

• High School Diploma or equivalent
• Previous Customer Service experience preferred
• Equivalent combinations of education and experience may be considered, including internal experience.

Working Conditions:

• While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing, standing, sitting, bending, twisting and repetitive motions.
• PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 40 pounds (100 pounds with assistance)
• Must be able to tolerate dusty, strong smelling marijuana odors, and be able to tolerate exposure to the product.