Dispatcher/Call Taker

Start your career with Metro West Ambulance today! Please visit our website at https://www.metrowest.us.com/employment/ to apply.

Metro West is looking for applicants with a drive and passion for serving our customers. Our dispatchers are responsible for efficiently and reliably directing resources in our emergent and non-emergent system. This can be a demanding, fast paced environment so all applicants must be prepared to deal with the challenging, and at times stressful conditions that arise within the position. While the challenges are a part of the position, working with our clients and staff offers even greater rewards. The satisfaction gained from succeeding and thriving in this demanding environment can be immeasurable. Previous experience as a dispatcher is beneficial but not required. Our training program will prepare you for the work; however, applicants must be highly motivated and fast learners.

Essential Duties and Responsibilities:

• Receive telephone calls and listen to callers to accurately ascertain the nature of the call and respond with the appropriate service.
• Enter information at a workstation computer terminal while continuing to question and listen to the customer.
• Deploy the appropriate resources to meet the emergency and non-emergency needs of the system.
• Adjust questioning style based upon the customer’s request.
• Schedule appointments based on the customer’s needs.
• Maintain accurate record of customer contacts.
• Identification of problems and opportunities.
• Maintain effective communications with all individuals, departments and customers.
• Maintain a working knowledge of company dispatch procedures as well as Washington County dispatch protocols.
• Actively participate in continuing education and maintain all required certifications.
• Complete other duties as assigned.
• Provide oversight of the communication center activity in the absence of supervisory staff.

Requirements

• Excellent communication skills
• Excellent organizational skills
• Excellent computer skills
• Excellent problem-solving skills
• Fast Learner
• Ability and willingness to build proactive relationships with customers
• Ability to exercise good judgment
• Ability to multitask
• Type 45 WPM
• Applicants must meet Metro West Ambulance’s National/Federal and criminal background check, drug & alcohol screening, and physical requirement standards. Metro West Ambulance is a drug free work place.

Preferred

• Customer service experience
• Two years of emergent and non-emergent dispatching
• Experience with CAD and SSM
• Associate degree or higher

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Work Location: In person