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Form of workJob Description
GO Riteway’s Mission Statement: GO Riteway is committed to providing superior transportation services to students, business travelers, local residents, and tourists. We will accomplish this by focusing on Safety, Integrity, and Teamwork.
TITLE: Operations Assistant – (Part-time)
POSITION SUMMARY
Has onsite responsibility for providing phone and dispatch support during peak operation times within the School Bus Terminal. Respond to inquiries related to student drop-off and pick-up times, basic routing questions and provide general administrative duties. This is a key position providing exceptional customer service, efficient and effective problem-solving.
HOURS – Split Shift
Monday – Friday
Afternoon Shift Hours: 1:30pm-5:30pm
DUTIES AND RESPONSIBILITES:
- Answer telephones and respond to customer inquiries
- Take effective notes when necessary
- Provide exceptional customer service
- Follow-up on request of phone calls with manager
- Communicate with drivers as needed
- Basic administrative tasks to ensure drivers are adequately prepared for routes
- Additional duties and responsibilities may be assigned
GENERAL QUALIFICATIONS:
- Strong organizational and communication skills, written and verbal. Detail oriented including documentation skills
- Maintain confidentiality
- Able to work effectively and well with diverse groups of people, teamwork
- Able to work effectively and well with diverse groups of people, teamwork
- A strong working knowledge of computers and ability to learn new software programs
DESIRED QUALIFICATIONS:
- Valid Wisconsin Driver’s License meeting GO Riteway driving standards
- Intermediate knowledge and experience with MS Word and Excel
The responsibilities of this job may change as the needs of the operation continue to evolve.
We Go the Extra Mile!
EOE of Minorities/Females/Vets/Disability
