Dispatcher-Install Coordinator

You are a master at keeping ALL the plates spinning at once. 

That's why you’re such a great dispatcher. 

But you’re looking for a change. 

To work for a company that knows how important you are to the organization. 

Plumbers are an Essential Service after all. 

And there's simply no way they can be successful without a crackerjack dispatcher staying on top of their schedule, communicating like a ninja with customers, and getting the right person to the right job, every time. 

• Do you love being the conductor of the symphony?
• Do you find it cathartic to watch your work all dance so beautifully on the appointment board? 
• Do you love connecting with customers, giving them hope and confidence in our company and the services we provide?

We’re looking for the kind of person that would be uncomfortable leaving a job incomplete. 

For the person who believes in helping others over themselves. 

For the person who believes it is their duty to ensure no one should be left behind.  

And we think that person might very well be you. 

It’s your precision to detail, leaving no stone unturned, that makes you so perfect for this role. 

Your ability to gracefully handle a constant stream of communication as the conduit between Plumber and Prospect. 

You are the lynchpin, and we honor you. 

If you are humble and keen to deliver a world-class experience, we want you to join our tribe.

There is a lot of love at Barker and Sons. 

Barker & Sons Plumbing & Rooter is filled with dependable, confident, capable, and caring essential service providers. 

With room to grow and plenty of recognition for excellence, I believe you’ll really like the vibe here. 

And that made you smile. 

Because that's what you believe in too. 

It really does take a tribe to deliver a world-class buying experience. 

And that takes a happy, healthy, wealthy culture. 

We do great work because we have great people like YOU.  

That means we do NOT give our time, energy, or money to No Show Nick's, Lazy Larry's, or Angry Al's. 

No need to apply if you're not a stand-up human being. 

We're only looking for happy, hard-working, hands-on, and hungry leaders for our organization.   

Yes, leaders. This opportunity LITERALLY ONLY EXISTS for those that we genuinely believe will someday be leaders in our organization. 

At Barker and Sons, we are always working really hard to make it about people. 

We have all the perks you'd expect, including: 

• Health, Vision, Dental and Life insurance
• 401(k) plan with company matching
• Paid holidays and paid time off
• Onboarding and ongoing training and development
• All the tools for the job

...and a whole bunch more. 

The real question is, are you ready to step into your genius zone so we can start celebrating you already?!

If your heart is saying yes, come join me at Barker & Sons. 

It's your time to take control of your future at a place you enjoy coming to each day. 

Brenda Barker

Owner

Barker & Sons Plumbing & Rooter

$24 - $28 hourly

Responsibilities

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.
• Work closely with the lead installer and installation manager, you will help the team complete jobs on time and under budget, helping achieve the company’s financial goals.
• Calling customers to set up installations
• Schedule and dispatch jobs for the installers and apprentices
• Know how to establish customer rapport to ensure highest levels of satisfaction.
• Make sure all equipment is ordered and ready for each job, adhering to quality checklist.
• Assist in completing accurate and timely paperwork.

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• High integrity with advanced social skills and ability to make solid connections.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.

Who We Are:

There is a lot of love at Barker and Sons.

Barker & Sons Plumbing & Rooter is filled with dependable, confident, capable, and caring essential service providers. With room to grow and plenty of recognition for excellence, I believe you’ll really like the vibe here. And that made you smile. Because that's what you believe in too. It really does take a tribe to deliver a world-class buying experience. And that takes a happy, healthy, wealthy culture.