Dispatcher

Call Receiving

Discussing initial pricing with customers

Scheduling; the difference between demand, maintenance, install, emergency

Entering New Customers Into our customer relationship management (CRM) software

Edit existing customer information in our CRM software as updates are necessary

Calling our existing customer base for scheduling routine services

Receiving Over the Phone Payments

Greeting people who walk in

Filtering unimportant phone calls

Classifying Call Types for reporting purposes

Verify the completion of previous day’s work with high level of accuracy

Prepare in-house post cards to existing customers

Manage technicians' schedule to make sure they are on track

Update customers about schedule adjustments when necessary

Perform follow up calls to ask customers if they are happy with the services we provided

Sort and distribute mail and other documentation to its intended processing/filing location

Coordinate and process all necessary documents for the field technicians and estimators

Solve problems within the programs and processes that you are working

Strong ability to communicate; with co-workers, customers, and vendors

Requirements

Must haves:

Friendly personality on the phone and in person with customers and co-workers and vendors

Willingness to learn and perform beyond your current capabilities

Willingness to take on any tasks given to you

Willingness to listen to criticism and learn and grow from it

High School education or better

Be able to type a minimum of 30 words per minute

Helpful to have:

Understanding of MS Excel, Word, and PPT

Receptionist experience

QuickBooks experience

Benefits

Hours are Monday through Friday 7:30 am to 4 pm

Paid Holidays

Paid Vacation (up to 2 weeks)

Healthcare, Dental, Vision

Annual Bonus

10% off all services we provide