Dispatcher Customer Service

Job description

Do you have a strong passion for delivering exceptional effort and collaborating seamlessly with your colleagues? Does a dynamic and energetic work environment fuel your success? Sun City Garage Doors is seeking a motivated and detail-driven Dispatcher to join our team and contribute to our continued success.

Company Overview:

As a prominent player in the garage door industry, Sun City Garage Doors takes pride in our commitment to quality service and customer satisfaction. We have been in business for 18 years and are well established. Our company owns and operates several residential garage door service companies located in Nevada, Arizona, California, Colorado, Washington, Texas, Oklahoma, Minnesota, Missouri, Tennessee, Illinois and Florida. We also have a plumbing business in Nevada.

Compensation: $20/hour

Location: Henderson, NV 89015

UPDATED: Schedule needing to be filled: Sunday-Thursday (Sunday 10:00 am - 7:00 pm, Monday-Thursday 11:00am - 8:00pm)

Responsibilities:

- Efficiently dispatch service requests to technicians across multiple states/regions

- Prioritize calls according to urgency and significance

- Utilize Google Sheets for appointment reception and organization

- Communicate with technicians and office personnel through Discord and phone calls

- Skillfully juggle appointments and technicians across various states and regions

- Inform customers about technician arrival times (ETAs)

- Handle incoming/outbound calls and schedule appointments

- Providing accurate and timely information about products, services, policies, or procedures.

- Addressing and resolving customer complaints, concerns, or issues.

- Taking payments and guiding customers through financing options.

Skills:

- Previous experience in a dispatching role or equivalent

- Excellent Customer Service

- Fast typer

- Strong computer skills

- Skilled in handling multi-line phone systems

- Outstanding organizational and multitasking abilities

- Sound judgment and critical thinking

- Familiarity with Google Sheets and Discord are a plus

Benefits:

- Competitive pay

- Paid on-the-job training

- Health care coverage after 90 days

- Paid time off (PTO) following one year of employment

Job Type: Full-time

Salary: $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• Evening shift