Dispatcher

Job Title:                          Dispatcher
 Reports To:                     Lead Dispatcher 

FLSA Status:                   Non-Exempt

Department:                    Operations 

Benefit:                             Eligible

POSITION HIGHLIGHTS

The Dispatcher is responsible for focusing on the activities for a fleet of technicians. Provides key support and direction of all scheduled work orders to the field to increase efficiency and meet work order fulfillment. Assigns jobs to installers and service technicians and provides system-wide commination to associates to ensure that customer requests are resolved satisfactorily.

What your day will look like:

• Prioritizes and dispatches service and installation requests. Reschedules and/or assigns jobs to technicians.
• Monitors daily progress of Technicians and adjusts routes to accommodate customer additions, rescheduling, and cancellations while providing support to the Technicians throughout the day.
• Inputs data into various databases used for tracking and reporting. When necessary, records completion codes to provide accurate service history.
• Distributes unassigned work to the appropriate field personnel; utilizes the designated workforce management tool. Organizes daily workload by managing the day’s route, assignments and reassigning work as required.
• Operates PC to input and retrieve subscriber account data and makes notations as needed in the appropriate management tool. Processes paperwork to issue credits for late appointments as needed
• Effectively communicates with field personnel regarding any customer-impacting concerns, minimizing the need for future contacts.
• Provides appointment management, i.e., running late calls to technician, providing estimated time of arrivals, and reschedules with customer (including not home and go backs.)
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

General Qualifications:

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• regularly required to talk and hear
• frequently required to sit, stand, bend at the knees and waist, and walk 
• required to use hands to type, handle objects and paperwork 
• required to reach and hold on to items at chest level or reach above the shoulder 
• required to use close vision and focus 

Key Competencies: 

• Accountable – Take ownership and commit to get it right, the first time. 
• Inclusive – Able to work in a collaborative style that highlights strengths, pushes you to reach your highest potential, and ensures an enjoyable and rewarding experience for all.
• Innovative – Be resourceful, creative, hungry, humble, and smart to develop world class products, services, and solutions. 
• Respectful – Hold every assignment with regard for our customers and each other.
• Integrous – Be open, honest, and transparent with yourself, coworkers, customers, and stakeholders in every action.
• Diverse - Embrace unique thought processes to assist in making well-rounded decisions that ultimately benefits our team and our customers.

 Why Join the Blue Stream Team?

A career with Blue Stream means joining a team committed to provide great products and services to our customers. As trusted industry experts we will bring reliable fiber infrastructure to homes and businesses throughout Florida. This will allow us to offer world-class internet, TV and phone services that enrich lives through the most trusted products and high-touch customer experience.

Our vision is to be the favorite internet, TV and phone provider keeping all of Florida connected and entertained.

People

As we continue to grow, our company becomes even more people and customer focused. This philosophy is what we believe allows us to become a leader in the industry. Employees here are given the chance to cultivate skills and are encouraged to create a career path that utilizes their talent to optimum potential. Blue Stream is populated by a multicultural network of people, lending a wide range of experience, and offering boundless opportunities.