Dispatcher

JOB SUMMARY

Pay depends on experience. 

The dispatcher is responsible for communicating back and forth with drivers and assist with problem resolution while on the route. In addition, create capacity, maximize productivity, and ensures prompt, courteous, and efficient service to all customers and drivers.

ESSENTIAL ACCOUNTABILITIES (other duties may be assigned)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• All employees of MID VALLEY DISPOSAL shall provide exemplary customer service to our clients, demonstrate respect and dignity toward all members of the MID VALLEY DISPOSAL community, comply with all applicable laws, avoid conflicts of interest, and conduct all business practices with honesty and integrity

• Adheres to all company policies and procedures

• Fosters and contributes to a company culture consistent with the organizations value

• Reliable and consistent attendance is a requirement and essential function of all positions at MID VALLEY DISPOSAL

• Dispatch drivers to calls as they are received, coordinate customer needs, driver locations and loads, and scheduling factors to balance cost and speed of response

• Assign routes and service tickets to appropriate drivers throughout the day and for the next day, close service tickets each day

• Receive incoming calls and e-mails from customer service and sales department; manage requests for pick-up or container delivery and ensure same-day service

• Initiate outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues

• Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues

• Ensure same-day service on missed pick-ups by coordinating driver movement in the field

• Records and documents information from route logs for data entry into computer software

• Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles

• Assign loads to drivers based on designated routes and driver location

• Prepare, update, and dispense the daily route schedule

• Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pickups), route completions and driver locations

• Ensure route completion via the driver check-in process

• Courteously interact with customers, as required

• Direct office traffic and address upcoming issues, and communicate to supervisor or management

• Collect mail and distribute it appropriately

• Report driver performance issues or concerns to appropriate management for resolution

• Follow all required safety policies and procedures

• Process tags for contaminated and overloaded bins

• Occasionally travel to other MVD sites

MINIMUM KNOWLEDGE AND SKILL REQUIREMENTS

KNOWLEDGE OF:

• Email

• Encore

• 8x8

• Customer Service

• Microsoft Office

• Two-way radio etiquette

SKILLS IN:

• Ability to work in a fast-paced and interactive environment while taking initiative to solve issues as they arise

• Ability to manage multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment

• Demonstrate a high customer service commitment

• Ability to utilize industry-specific software applications

• Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices

• Ability to communicate effectively in both written/verbal

• Knowledge of the waste management industry is preferred

• Tenacious, critical thinking, and meticulous problem solver