A day job! Sunday-Thursday 9:30-5:00pm
Position Summary:
This role is responsible for dispatching driver schedules/routes and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service.
Here's what you’ll do:
- Responsible for dispatching driver schedules/routes for load pick-up and deliveries and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service.
- Ensure timely follow-up, resolution and response to any route planning or delivery timing issues that may arise; work with Transportation Supervisors as appropriate.
- Maintain and update the department dispatch/communication log/software according to department procedures.
- Ensure information is accurate and up-to-date to ensure drivers understand all requirements for the scheduled delivery/pick-up (i.e., equipment/truck/trailer used, delivery location, pick-up/delivery time and documentation procedures, etc.) at all times during the dispatch shift.
- Review, verify and process driver delivery paperwork.
- Ensure adherence to company safety and sanitation policies and procedures, as well as all DOT rules and regulations.
- Develop and maintain good working relationships with customers and drivers.
- May assist with coordinating delivery changes, monitoring on-board computers, log reports and maintenance schedules, and submitting necessary information to payroll clerk.
- Work with Transportation/Logistics team to schedule appointments and assist the drivers with questions or issues related to delivery appointments.
- Additional responsibilities may be assigned as needed.
Here’s what you’ll need:
- Associate's degree (Preferred) in Business Administration or college coursework in Business Administration or Supply Chain or other related area.
- High school diploma or GED (required)
- Two years of logistics/transportation experience. Must have basic knowledge of dispatch operations.
- Good written and verbal communication skills and customer service skills; ability to interact with associates at all levels and external customers.
- Must be able to work in a fast-paced environment.
- Must be detail-oriented, organized and able to prioritize and multi-task.
- Good problem-solving and follow-up skills.
- Working knowledge of logistics operations.
- Proficient in MS Office (Excel and Word).
- Basic knowledge of DOT (Department of Transportation) regulations and familiarly with transportation systems, Cadec experience preferred.
Job Type: Full-time
Pay: $45,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
Experience:
- Dispatching: 3 years (Preferred)
Ability to Relocate:
- Fargo, ND 58103: Relocate before starting work (Required)
Work Location: In person