Responsibilities:
Maintain phone communication between external customers and contracted drivers/couriers
Assist contracted drivers with delivery issues
Resolve any customer issues, complaints and answer questions
Monitoring progress of delivery routes
Customer billing and data entry tasks
Assign drivers/couriers delivery routes
Oversee all unloading processes of returning routes at days end
Ability to thrive under pressure while delivering solutions that exceed customer expectations
Additional duties as requested
Working hours: 1:00 AM - 9:00 AM
Skills:
-call center experience
Education:
High School
Experience:
0-1 years
Qualifications:
-warehouse experience
-hand truck experience
-previous customer service based role
Apply today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).