Dispatch Operator I

Position Summary

Operates the HMC switchboard to extend and handle incoming, outgoing and interoffice calls by using a computerized database. Answers and alerts staff of emergency codes and alarms. Maintains the smooth flow of communication traffic and effective communications and alarm responses. Provides answering service for HMC practices.

Primary Position Responsibilities

1.

Immediately responds to and follows department/HMC procedures for all codes and alarms.

2.

Answers, transfers, and directs incoming calls using a computerized database for information access.

3.

Relays Answering Service call information to on-call physicians as soon as possible.

4.

Updates changes to on-call and records all pertinent information in Switchboard Office logs and notes.

5.

Checks departmental daily updates, shares relevant minute to minute call information, checks e-mail and responds accordingly.

Work Contact Group (Internal/External)

HHS staff, visitors, physicians, and the public

Reporting Relationships

Reports to (position):

Communications Supervisor

Supervises (position(s):

None

Qualifications

Minimum Education:

Required:

High School Diploma or Equivalent

Preferred:

None

Minimum Years of Experience (Amount, Type and Variation):

Required:

None

Preferred:

Previous telephone phone experience is strongly preferred. Previous experience in a medical office. Medical Terminology experience.

License, Registry or Certification:

Required:

None

Preferred:

None

Knowledge, Skills and/or Abilities:

Required:

Above basic computer proficiency in Microsoft Office Suite.

Must possess excellent communications skills.

Excellent customer service skills.

Comfortable working in a fast paced environment and able to accept new information and protocol easily.

Preferred:

Previous Switchboard, Call Center and heavy phone experience