Dispatch Coordinator

Atlantis Plumbing is a well-established plumbing company within the Greater Atlanta area. We strive to deliver the best plumbing experience our customers have ever had - fast, friendly, affordable with - old-fashioned, exceptional customer service. We are equipped to handle virtually any plumbing emergency or problem our customers may face. Atlantis is most often called on as a leader in repairing water lines and solving sewer problems. Because of this wonderful growth, we have an exciting career opportunity for a Dispatch Coordinator to join our team!

As a member of our Dispatch Coordinator team, you will work directly with both our internal and external customers primarily focusing on our technicians. You will be responsible for fielding all incoming calls, ensuring to collect correct and accurate information to prioritize the necessary services needed.

REQUIREMENTS:

Education

• High school diploma or GED/equivalent

Experience

• Experience in construction related field: HVAC, plumbing, electrical, or another related field.
• At least 3+ years of customer service experience is preferred.
• Call center or data entry experience also preferred

Qualifications

• Candidate must have good communication skills, excellent customer service, with extreme attention to detail and be able to multi-task
• Efficient with good time management skills
• General PC and software experience.

Responsibilities:

· The dispatcher will aid the call center and service departments by fully engaging with both technicians and clients

· The position must effectively communicate with technicians on any day-to-day situation that arises to ensure a steady process in a busy environment.

• Validate information in internal systems and update/correct as needed.
• Add job information to our internal computer software “HouseCall Pro” ensuring proper data, logging calls, activities, and other relevant information
• Be willing to work “On-Call” for 24-hour period based on office rotation

Seeking both full time and part time positions:

• Dispatch 1 9:00 - 5:00 (-30 min lunch break)
• Dispatch 2 7:30 - 2:00 (Mon-Thur) Off (Friday)

What we offer:

• Medical Insurance, Dental, and vision – offered
• Paid time off
• New technology, including integrated software HouseCall Pro
• A fast-paced, fun, and upbeat team atmosphere
• Pay range $19-$25 with the option of annual reviews and increases.

NOTE: The requirements listed above are essential functions of the job that an employee must be able to perform, with or without reasonable accommodation. We provide reasonable accommodations to employees and applicants with disabilities.