Dispatch Coordinator - Fuel Dispatcher

Mansfield Service Partners is currently looking for a Night shift Dispatcher for our Houston, Tx location to coordinate and facilitate the movement of products and services primarily related to lubricants and fuels.

Essential Duties

• Coordinates with the Operations Manager the supervision of the Lead Service Reps in the Coordination and scheduling daily delivers activity using technology and logistics skill sets to ensure service & delivery goals are achieved in a designated time frame, safely and efficiently.
• Communicate information and delivery instructions to the Dispatch/Lead Drivers to include schedules, route changes, road conditions, accidents, emergencies, and other changes to mitigate potential delays to schedules.
• Dispatch fuel orders in accordance with DOT regulations and in the most cost-efficient way possible.
• Maintain RTA compliance, GPS data, and OSHA regulations.
• Impart safety policies/procedures to staff as established by EHS.
• Plan delivery routes efficiently using Skybitz technology.
• Engage with Customer Service and Inside Sales to meet delivery requirements for our customers.
• Schedule the appropriate asset and Service Rep. for specialized deliveries.
• Work with customers, sales reps, or Mangers to provide issue resolution to our customers.
• Take inbound customer call-ins to provide ETA’s and manage other request.
• Make outbound customer calls to follow up special delivery requirements.
• Assist with deliveries when necessary.
• Make continuous improvement recommendations when appropriate to Management.
• Attend and participate in safety and all other training provided.
• Report unsafe or near miss situations, and incidents to EHS and management promptly.
• Keep open communication with Sales Reps, Inside Sales, and Customers Service to meet expectations.
• Gauge underground bulk fuel tanks daily and record inventory levels.
• Coordinate the carding of Service Reps at fuel terminals as needed.
• Effectively communicate special delivery information to Pricing and Billing teams.
• Report equipment breakdowns, and maintenance requirements to the Fleet Dept. promptly.
• Participate on weekly Toolbox meeting and communicate “hot topics” to the Services Reps.
• Interviewing and Onboarding of new Service Reps.
• Lead training of new team members; create meetings and opportunities to further train existing team members
• Lead team involvement on service delivery issues like retains, cross drops, spills, runouts, or mispulls to ensure a resolution to is reached timely.
• Coordinate staffing and scheduling needs with Operations Manager to ensure excellent customer service and response is achieved
• Implement strategies to examine and improve key processes
• Evaluate and measure success potential against actual to identify areas of growth
• Other duties as assigned.

Position Type/Expected Hours of Work

This is a full time position. This positions may require weekend work and extended hours of upwards of 50hrs per week.

Minimum Education, Experience and Certification

• 2-3 years of dispatch experience in the bulk freight distribution segment of transportation, or logistics.
• Bachelor’s Degree in Logistics strongly preferred, but not required
• Bi-Lingual preferred, but not required
• Valid Driver’s License
• Familiar with DOT & DISA background requirements

Benefits

• Comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD)
• 401(k) plan with company match
• Paid Time Offthat includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency
• Parental Leave
• Tuition Reimbursement
• Insurance Discount Programs
• Chaplain Program

Join us in accomplishing our mission to Build Relationships that Matter!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.