Dispatch Assistant

S&S Transport of Janesville is growing and looking to add a Driver Manager Assistant to help dispatch our drivers. This position would be 4 10 hour shifts, with the possibility of overtime.

Driver Managers schedule vehicles to move goods. They look at the particulars of what needs to be delivered and make the necessary arrangements. They take into consideration factors such as the size of the load, the drivers who are available, the length of the trip, and when what is being carried needs to arrive.

Driver Manager Duties and Responsibilities

Getting things from one place to another involves performing a variety of tasks, along with other related duties assigned.

Scheduling Shipments and Deliveries

Driver Managers look at what needs to be transported at what time to what destination, and they develop plans to move things in the most efficient way possible. For instance, transportation dispatchers for a trucking company figure out if a rig already heading in a certain direction might be able to handle an additional load or if a different truck will need to make that delivery.

Handling Problems

Plenty of things can go wrong on a journey. From a truck with a flat tire to an unexpected roadway closure, unforeseen situations arise. Driver Managers take action to make things right and limit disruptions. They might send out another vehicle to take over the route, look for a new way to get to the desired destination, or notify customers or other concerned parties about a delay.

Maintaining Communication

Driver Managers serve as a liaison between different departments and people. They correspond with maintenance to see which vehicles are available and when out-of-service ones will be returned to the fleet. They talk to drivers to ensure the trip is going as planned. They field messages from customers wanting to confirm arrival time of their items or calling with complaints about damaged merchandise.

Reporting

Companies want to keep their transportation costs down while still providing excellent service. Employers often turn to Driver Managers to provide detailed accounts of activities to look for patterns or inefficiencies.

Core skills: If you want to work as a dispatcher, focus on the following.

• Communicating clearly so that all parties involved know what is going on
• Keeping calm in the face of surprise situations to rectify them quickly and efficiently
• Displaying a commitment to teamwork since the job entails contact with a variety of people
• Understanding planning, shipping, warehouse management and inventory systems
• Managing daily schedules of shipments and deliveries
• Tracking the progress of shipments
• Attention to detail data entry

Advanced skills: Add these to your toolbox and broaden your career options.

• Knowledge of Microsoft Office applications, such as Word, Excel, and PowerPoint

Driver Managers Tools of the trade

If you plan to pursue a career as a Driver Manager, it is good to be familiar with these things:

• Telephones – commonly used form of communication between transportation dispatchers and drivers on the road, and a convenient way of informing customers with delivery updates
• Computers – used to operate navigation software, check weather and road conditions, and correspond with others via email
• Schedules – detailed lists of what is being transported, who is doing the driving, and when the delivery is supposed to arrive
• Data Entry

Benefits:

Health Insurance to fit every lifestyle (some plans with $0 deductible for individuals and families)

Dental and Vision Insurance

Flex Spending Account

Company paid Short and Long Term Disability

PTO

Paid Holidays

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person