Director, User Experience Research

Description

The Director of User Experience Research is a senior leadership role within the growing Experience & Design org within UKG. This role will lead the team responsible for delivering user insights to our product and design teams across all flagship product suites of UKG. You should have a talent for seeing the big picture, providing strategic guidance on the best areas to research to inform product plans, vision, and roadmaps in support of our business outcomes and customer needs. The position will require taking a creative approach to scaling the research function at UKG by introducing new methods, processes, and approaches to elevate the organization's purpose of putting people first with a spirit of continuous discovery and delivering value. This role is also responsible for the practical matters of ensuring the successful execution of research within the team. This means managing work against milestones, allocating resources, and reviewing and critiquing deliverables. You should be undaunted by rolling up your sleeves and supporting the range of research efforts across the team. As a people manager, you will work effectively to build, coach, and mentor the team.
This highly strategic and innovative research leadership role is the key to harmonizing and scaling the UKG product suites, while helping define the future of life-work technologies and enabling customers to be the best employer they can be and helping employees reach their full potential. This role will be based out of our Lowell headquarters.
Responsibilities
•Lead our research team responsible for delivering user insights across our product portfolios by gathering alignment on positioning the research function, developing strong partnerships with leaders across UKG and fine-tuning process to enable leveraging research throughout the product development cycle.
•Support and coach researchers to collaborate effectively with cross-functional partners and executive stakeholders, translating their curiosities into actionable research questions and help them break new ground expanding their field of vision through discovery.
•Help the team work on the most impactful highest leverage problems to drive the business forward and enable product teams to embrace and apply the research-mindset to all their customer interactions.
•Assess and grow research capabilities for a team responsible for designing mixed-method studies in an efficient, yet rigorous manner and broadening the research spectrum from discovery to validation and measurement so that we can help the organization gain empathy with those we serve.
•Drive the evolution of a framework of experience metrics and the Experience measurement program to offer the organization a solid grasp on how user experience is trending for our product suites and its potential impact on other business and CX metrics.
•Develop and mature the UX research practice to scale and drive the best practices and methodology in an inclusive and psychologically safe environment.
•You will thoughtfully scale and foster a collaborative and innovative team culture that encourages continuous learning and development by implementing meaningful mechanisms & systems to help the team thrive.