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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and let’s lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
The Global Risk and Compliance organization, led by the Chief Risk Officer, is American Express’ Independent Risk Management (IRM) function.
The Enterprise Risk Management (ERM) team is responsible for establishing and maintaining the Company’s overall risk management and governance framework. The team is also responsible for ensuring that risk management activities are being conducted in a manner compliant with regulatory requirements and expectations. The team aggregates and reports on key risk management and oversight activities to the relevant management and Board risk committees.
The team is also responsible for setting up frameworks for emerging risk types including technologies like Generative AI and their adoption by the Company to support our business priorities while enhancing the customer experience in a prudent and risk-based manner. The incumbent will be responsible for owning and executing on the overall risk management and governance framework for Generative AI adoption at the Company and in supporting the Head of ERM in risk-related activities and reporting related to such adoption. The incumbent will also have significant exposure to senior risk leadership and will collaborate with global counterparts. We are seeking an experienced leader to be a part of this exciting journey.
How will you make an impact in this role?
Convene and support the GenAI risk advisory council meetings for use case risk assessments, including related record keeping and preparation of materials
- Support the socialization of the GenAI use case risk assessment intake governance and life cycle management
- Support the socialization of the GenAI risk policy setting forth risk assessment and governance structure, roles and responsibilities, and risk management requirements
- Support the development and delivery of enterprise role-based curriculum for AI risks, including all colleague training
- Facilitate and manage ongoing enhancements of risk factor analysis from all pillar SMEs and document minimum recommended controls for each risk area
- Support the development, collection and publication of standardized metrics for tracking GenAI usage. Examples include complaints monitoring, error rate, training rates, survey results, resources for fairness and bias testing (beyond fair lending), etc.
- Track enterprise activities and develop leadership reporting as directed, including on AI risk taking, inventory, and escalations
- Inbound point of contact to other internal teams requiring support for their regulatory exams/ reporting, public disclosures, board and risk committee reporting, litigation, etc.
Minimum Qualifications
- 5+ years of experience in risk management and governance or a similar role.
- Ability to work independently and across a matrix organization partnering with business partners, functional owners, capabilities, technology teams and external stakeholders.
- Proficiency in Microsoft Office (specifically Word, PowerPoint and Excel).
- Excellent written and verbal communication skills with a demonstrated ability to synthesize complex information sets effectively and succinctly for consumption by regulators, senior risk leadership and Executive Committee members.
- Comfortable with bringing structure and thought leadership to changing priorities and ambiguous requirements and delivering on insightful outcomes that support risk management objectives for the Company.
- Exceptional organizational and process management skills, with demonstrated ability to manage multiple priorities under pressure and complete deliverables under critical timelines.
- Strong attention to detail and sense of end-to-end ownership of processes and deliverables.
Preferred Qualifications
- 2+ years of specific experience with roles in the Technology and Risk Management space; experience with emerging technologies, governance of Artificial Intelligence and Machine Learning Models, Generative AI tools preferred
Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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