Director, Quality

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

The Quality Director is responsible for leading and managing the development, implementation, maintenance, and evaluation of quality systems and processes throughout our Semi-Custom and Premium plants. This position will drive an industry leading quality culture and ensure our product meets or exceeds the expectations of our customers.

Responsibilities:

• Implement a standardized QMS by defining required elements, identifying gaps in current state, developing and executing an implementation plan
• Establish standardized quality metrics for incoming, in-process, and outgoing performance that captures Cost of Poor Quality (COPQ)
• Develop a quality culture that focuses on improving the customer experience measured by Net Promoter Score, Customer Experience and Customer Survey(s)/Rating(s)
• Identify strategic priorities for MasterBrand’s quality culture, including a Quality Critical 15, and ensure alignment with cross-functional business partners
• Enhance communication by developing customer feedback loops & tools, a quality steering team, and identifying target audience, frequency & content
• Consistently demonstrate our MasterBrand Way, positioning the company for growth and helping identify opportunities for increased performance, employee engagement, and continuous improvement
• Implement standardized NorthStar format/cadence
• Lead ANSI certification across the semi-custom and premium plant network
• Provide strategy and technical support for MasterBrand finish systems

• Bachelor's degree in Quality Assurance, Quality Management, Engineering or related field
• A minimum of 7 years of experience in Quality Assurance, Production, or a combination of both
• Experience utilizing Lean methodology and tools to identify root cause and solve problems
• Demonstrated ability to provide strategic leadership and gain cross-functional alignment
• Proven track record of successful process improvement initiatives
• Ability to work effectively at all levels of an organization and influence action for change
• Knowledge of quality management systems and standards such as ISO 9001
• Excellent analytical and problem-solving skills
• Strong organizational and communication skills
• Able to work independently and collaboratively as part of a team

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

• Actual pay will vary based on qualifications and other factors