Director, Program Management - Enterprise Data Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

Primary Responsibilities:

American Express is on a multi-year journey to continue our focus on Enterprise Data Management (EDM). As part of the journey, we are seeking a Director to lead the Program Management office for the multi-workstream EDM effort. The role will be responsible for ensuring EDM project scope, roadmap, deliverables, and resources are well defined, that risk is identified and mitigated, and change impact is addressed. Key responsibilities include:

• Create a comprehensive EDM project management framework that supports coordination and clear tracking among workstreams, key activities and milestones.
• Utilize the framework to establish a clear 3-year EDM plan and roadmap, with emphasis and urgency on year one milestones.
• Collaborate and engage with diverse set of stakeholders (workstream leads within EDGP, technology, federated data offices, and critical colleagues from support functions) to spearhead the EDM workstreams and program.
• Track progress against key program milestones and risks including creation of presentation views for executive review.
• Facilitate communication between project teams, ensuring alignment with organizational objectives.
• Establish key performance indicators (KPIs) for project success and monitor their achievement.
• Has demonstrated ability to lead discussions on project plans to ensure various stakeholders understand tradeoffs and approval process.
• Communicate scope change, resourcing, and financial implications to senior management in a clear and timely manner.
• Proactively identify gaps in project plans and educate the team on finding closure.
• Maintain positive demeanor and “can do” attitude.

• Instinctive project management acumen: attention to detail along with ability to keep the big picture in perspective, both proactive and adaptable, ready, and willing to handle challenges.
• Strong relationship leadership with a track record of positively collaborating, influencing, and extensively coordinating with internal and external partners, including senior leaders.
• Exceptional communication skills to synthesize key messages, prepare impactful materials, and tailor appropriately for the audience. Ability to create decks and materials to communicate at senior levels concisely, clearly, and consistently
• Proven ability to manage multiple demands successfully within a matrixed organization.
• Team player comfortable working collaboratively to resolve challenges in a demanding environment.
• Track record of creating and leading strong cross-functional teams.
• Big 4 consulting experience preferred.
• Enjoys solving large and complicated problems.
• 8+ years of experience with significant project management experience required.
• Bachelor's degree in Business, Management, or a related field.

Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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