Director Of Training And Quality - Conrad New York Downtown

The stunning Conrad New York is looking for a Director of Training and Quality to join the team! Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining. Want to learn more? ,

What will I be doing?

As a Director of Training and Quality with Conrad NYC Downtown, you would be responsible for directing and administering the Training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Oversee and administer all Training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, Forbes training, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.

• Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.

• Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.

• Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate standards.

• Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of Training activity.

• Assist with Human Resources functions, as needed.

What are we looking for?

The ideal HR professional for this role will have a solid background with Luxury Brand training. A college degree, ability to speak any other languages, and hotel operations is a plus. This is a senior level management position reporting to the Director of Human Resources.

Excellent facilitation skills, organizational traits, and a strategic mindset are of the utmost importance. Ability and flexibility to work in a fast paced, high pressure/volume environment along with high visibility/exposure is highly desirable.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.

• Integrity - We do the right thing, all the time.

• Leadership - We're leaders in our industry and in our communities.

• Teamwork - We're team players in everything we do.

• Ownership - We're the owners of our actions and decisions.

• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Salary Range: $85,000-$95,000 depending on experience and location.